TRUMPF

Corporate venture capital for deep-tech

Field Service Engineer - MT

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeHanoi, VietnamNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Mechanic, Automation, Mechatronic, Electrical, or another related field.
Good communication and problem-solving skills.
Good verbal and written English communication skills.
Ability to travel extensively.
Technical knowledge of hydraulic systems, sheet metal processes, or automation systems.
Customer-oriented approach, teamwork, and a growth mindset.
Service-mindedness and customer orientation.

Responsibilities

Install, maintain, and repair machines; support customers with production and technical problems.
Perform machine installation and maintenance according to Trumpf standard processes.
Consult customers on spare parts and consumable parts.
Discuss and check machine installation conditions with customers to ensure preparation meets Trumpf standards.
Follow Trumpf and customer safety regulations when working on machines.
Troubleshoot and fix machine problems, and advise on the appropriate spare parts when replacement is needed.
Train customers in machine operation and maintenance.
Communicate effectively with customers before traveling to perform a service mission.
Meet the timeline for each mission.
Cooperate with in-house teams and colleagues.
Escalate technical problems and cooperate with in-house teams for support in difficult situations.
Complete mission reports on time.
Stay up to date with new product introductions.
Perform other projects or tasks assigned by the Service Manager to achieve service KPIs.

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

Field Service Engineer (MT) - Hanoi

Your Role:

This position is responsible for installation, maintenance and repair machine. Support customer for production and technical problem
Do machine installation and maintenance follow Trumpf standard process.
Consult customer for spare parts, consumable part.
Discuss and check with customer for machine installation condition to make sure installation preparation meet Trumpf standard requirement.
Follow safety regulation from Trumpf and customer when working at machine.
Troubleshooting machine problem and fix it. Advice right spare part in case machine need to replace spare part.
Do training for customer operation, maintenance.
Communication with customer in effective way before coming to customer for doing mission.
Meet the timeline for mission.
Cooperate with inhouse and colleague.
Escalate technical problems and cooperate with inhouse for supporting in hard situation.
Do mission report on time.
Stay up to date with new product introductions.
Other projects or tasks as assigned by the Service Manager to achieve service KPI.

Your Profile:

Bachelor’s Degree in Mechanic, Automation, Mechatronic, Electrical or other related fields
Good communication and problem solving skills
Good verbal and written English communication skills
Able to travel extensively
Technical knowledge about hydraulic system, sheet metal process or automation system
Customer oriented, team player and growth mindset
Service mind and customer oriented

What we offer:

International, varied and independent work
Access to the latest technologies and work equipment
Respectful and appreciative corporate culture
Flat hierarchies in a dynamic team

Contact Person:

Joey How

[email protected]

Rapeeparn Limcharoenporn

[email protected]

About the Company

TRUMPF

Corporate venture capital for deep-tech

TRUMPF Venture is the corporate venture capital unit of the TRUMPF Group. It invests globally in early-stage deep-tech startups that complement or are adjacent to TRUMPF’s core business. The selection criteria include strategic fit, high innovation leverage, differentiating technology or business model, an experienced management team, and a path to risk-appropriate financial returns. Its approach combines funding with strategic collaboration, giving portfolio companies access to TRUMPF’s resources, customers, and manufacturing capabilities to accelerate scale. The company differentiates itself by focusing on strategic alignment with TRUMPF, global reach, and a disciplined, value-adding partnership model rather than mere financial investment. The goal is to back startups that can strengthen TRUMPF’s technology landscape and create financially attractive outcomes for both sides.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: $498.6M
Headquarters: Ditzingen, Germany
Founded: 2016

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