FSQA Coordinator

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in the processing of the ingredient artwork creation, by preparing, formatting and monitoring the artwork brief along the design process and communicating with internal and external stakeholders. They are also responsible for ensuring that all ingredient information is up-to-date on the websites. The scope of this role covers ANZ, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Track, review and manage of all internal branded artwork assets, ensuring accuracy of information as per established labelling guidelines and internal brand guidelines, and compliance to ANZ legislation.
• Actively coordinate the creation of each artwork by actively liaising with the FSQA Category Team, Procurement and the Global Design Team to ensure that outputs are delivered on time and according to SKU specifications. 
• Maintain the progress of artwork creation in the dedicated dashboard. 
• Review and confirm accuracy of all artwork assets (e.g. packaging design, dielines and print specifications) in preparation for artwork and packaging production.
• Continuous improvement and management of SKU labelling and artwork creation procedures, and artwork dedicated tools and dashboards.
• Provide support to any SKU labelling queries and inquiries.
• Act as the main point of contact for barcode-related queries.
• Maintain the  Artwork Tracker in Jira.
• Act as the main point of contact for artwork transitions related to new brands (e.g. phantom brands and Arc) and corporate identity (CI).
• Include the ARL on artworks using PREP reports.
• Review, update, and maintain records of all HF/EP branded artworks containing ARL logos in the dedicated tracker as required.
• Support the team in reviewing ingredient, recipe and website claims against FSANZ, ACCC and NZCL legislation.
  
• To engage in special projects as required.

What you’ll bring

• Bachelor's degree in a relevant field or related discipline.
• Training or certification in allergen management is an advantage.
• Knowledge of or training in food labelling requirements is preferred.
• Training or familiarity with Australian Competition and Consumer Commission (ACCC) guidelines on product claims is an advantage. 
• Attention to detail with the ability to maintain high accuracy and thoroughness when executing tasks.
• Knowledge and awareness of practical application of ANZ Food Regulations.
• Intermediate / Advanced G-suite and MS-suite skills, with competence in data manipulation and analytics.
• Ability to quickly adapt to an autonomous landscape, whilst also being comfortable and competent working in multiple cross functional team scenarios.
• Ability to effectively prioritize according to competing demands and shifting business objectives.
• Organized and logical approach to work in a fast-paced environment.
• Good problem-solving skills.
• Good level of awareness of the Ethical and Environmental landscape.
• Ability to effectively communicate at all levels, both written and verbal, whilst building constructive relationships and influencing without authority, as needed.
• Supports the team in driving change, positively approaches challenges, is consistent, decisive and clear in messaging.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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