Knowledge Management Specialist

Job Description

Our Knowledge Management Specialist is responsible for creating, maintaining, and optimizing our company’s knowledge base systems. This role ensures that information is accurate, accessible, and well-organized by developing and updating documentation, managing content within the platform, and implementing best practices for knowledge transfer. We seek an experienced professional who can hit the ground running and contribute immediately to our Luxury team.

This is a remote role for North America (US/Canada). Standard hours are Monday through Friday, with flexibility based on business needs.

RESPONSIBILITIES:

• Develop engaging, clear, and user-friendly content, incorporating SEO techniques to enhance visibility.
• Update and refine existing website content to ensure accuracy and relevance.
• Manage the migration of updated technical literature, ensuring a seamless transition.
• Edit and proofread new content to maintain high-quality standards before publication.
• Collaborate with cross-functional teams and subject matter experts to gather insights and synthesize information.
• Stay current with industry trends by pursuing ongoing professional development in content design and technology.

Qualifications

BASIC QUALIFICATIONS:

• Strong written and verbal communication skills, with the ability to create clear, informative content.
• Skilled in organizing, managing, and retrieving information efficiently.
• Ability to research, develop, and deliver training materials for new hires and ongoing education.
• Quickly comprehends complex technical concepts and translates them into accessible content.
• Proficient in creating user-focused instructional materials, such as manuals and guides.
• Strong attention to design, composition, and brand standards for high-quality documentation.
• Manage multiple projects while maintaining accuracy and meeting deadlines.
• Proficiency in CRM systems, Microsoft Office Suite, and presentation software to enhance productivity.
• Works independently while effectively collaborating with employees at all levels.
• Self-motivated with a proactive approach to problem-solving and continuous learning.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree with a minimum of 3-5 years of experience in knowledge management, information management, or a similar role
• Relevant certifications such as ITIL, KCS (Knowledge-Centered Service), KM (Knowledge Management), PMP (Project Management Professional), or similar
• Proficiency in HTML, CSS, and other web technologies