The Workplace Solutions Manager serves as the operations and hospitality leader at a premier workplace in downtown Houston. This role is responsible for creating a world-class workplace experience through the seamless delivery of hospitality, office services operations, employee experience, conference and event services, and facilities support. The ideal candidate combines a hospitality-first mindset with office services excellence and has strong team leadership abilities.

JOB SUMMARY

Workplace Experience

Create and execute a workplace strategy that enhances employee engagement, productivity, and culture
Develop workplace programs, events, activations, and engagement opportunities
Act as a trusted advisor to client stakeholders on workplace trends, service delivery, and employee experience initiatives
Establish service standards that create memorable employee and visitor experiences

Front-of-House Operations

Lead reception, conference services, hospitality, and visitor management functions
Drive a hospitality-first culture focused on personalized and proactive service, and creating memorable experiences
Oversee executive visits, VIP hosting, workplace events, and catering coordination
Establish and maintain service standards across every customer-facing touchpoint

Back-of-House Operations

Lead mailroom, print, shipping and receiving, inventory, and office services operations
Partner with facilities, technology, security, and food service providers to ensure seamless workplace operations
Establish service standards and drive operational excellence across all office services functions
Maintain operational readiness of office equipment, supplies, and workplace service resources
Support preventative maintenance planning, workplace readiness initiatives, space utilization reviews, and occupancy management programs
Coordinate workplace moves, reconfigurations, and occupancy-related initiatives
Monitor service levels, operational performance, and workflow efficiency
Manage the team by recruiting, developing, and coaching workplace service professionals, and build a high-performance culture focused on accountability, collaboration, and service excellence
Manage vendor relationships, contracts, and service delivery expectations

Drive Business Results

Establish key performance indicators (KPIs) and service-level agreements (SLAs)
Analyze workplace data, customer feedback, and service metrics to identify opportunities to drive continual improvement
Present business reviews, workplace insights, and performance reports to client leadership
Identify cost savings and efficiency opportunities while maintaining service excellence
Manage workplace services budgets and submit department reporting

REQUIRED QUALIFICATIONS

Bachelor's degree (or equivalent experience) in Business, Hospitality Management, Facilities Management, Operations Management, or related field
7+ years of progressive experience in workplace services, hospitality operations, facilities coordination, corporate services, or office operations
3+ years of leadership experience managing multidisciplinary teams
Demonstrated success leading both front-of-house hospitality and back-of-house office services teams
Experience partnering closely with facilities management, building operations, engineering, security, and technology teams
Strong project management, organizational, and problem-solving skills
Exceptional communication and relationship-building abilities
Advanced proficiency in Microsoft Office applications

PREFERRED QUALIFICATIONS

Hospitality leadership experience in luxury hotels, conference centers, executive services, corporate hospitality, or premium client environments
Experience in outsourcing services
Experience supporting legal, financial services, professional services, or Fortune 500 clients/companies
Experience managing integrated workplace services, facilities coordination, mailroom operations, print services, and workplace support functions
Experience with workplace management systems, visitor management platforms, CAFM/IWMS technology, and service management tools

WHAT SUCCESS LOOKS LIKE

The successful Workplace Solutions Manager will:

Maintain high-performing workplace operations with measurable service outcomes
Build strong partnerships with client leadership and key stakeholders, resulting in high client satisfaction scores
Lead engaged, customer-focused teams that consistently exceed expectations
Create a workplace environment that reflects the client's culture, brand, and business objectives
Lead and motivate SPS team members, delivering strong employee engagement scores
Ensure workplace readiness, operational compliance, and consistent service delivery across all functions

KEY AREAS OF COLLABORATION & INFLUENCE

Realize the importance of a team working environment
Collaborate, communicate, and work effectively with SPS team members, clients, and other vendor partners
Participate in project groups and meetings as required
Promote the vision and values of SPS
Transfer best practice
Use the site to promote and further develop SPS

PHYSICAL DEMANDS

Sitting at a computer for 50% of the time
Walking/inspecting the site 50% of the time
Must be able to lift a minimum of 10 pounds
Must be able to work under pressure and time deadlines during peak periods

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$90,000—$100,000 USD

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Bonuses: Are available for employee and client referrals for current employees.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Pay Range 90000 - 100000 USD

SPS Holding

Workplace Solutions Manager

About the Job

Requirements

Responsibilities

Desired Qualifications