Investigations Specialist - Investigations, Compliance

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Carrying out investigation of complaints and misconduct activities, review of marketing materials and regular sales compliance reviews in order to mitigate regulatory and compliance risks.

• Handle complaints, feedback from whistle-blowers, regulators i.e. MAS, CPF, SPF and etc.
• Carry out investigation on customer complaints and misconduct allegation against FSCs in an independent, effective and prompt manner in order to reduce customer dis-satisfaction and facilitates service recovery, thereby enhancing customer’s experience.
• Vet product, sales and marketing materials to ensure that the contents are accurate, not misleading and fit for purpose
• Partner with first line stakeholders to deliver compliance and ethics training and awareness activities.
• Participate and be involved in team initiatives/projects to enhance the market conduct framework
• Undertake regular sales compliance reviews of reps. Conduct portfolio review and assurance testing, where necessary.
• Identify lapses in controls and work with stakeholders on the remediation plan.
• Work closely with supervisor to develop initiatives to support and sustain a desirable culture within the sales force.
• Carry out adhoc tasks and projects assigned by HOD or supervisor.

Minimum Job Requirements:

Education

Bachelor Degree in Business, Management, Economics or Accountancy

Experience

Preferably minimum of 3 years of working experience in compliance, area relevant to the insurance / financial sector.

Certifications/licenses

CMFAS RES5 (or M5), M9, M9A and HI <Helpful but Not Compulsory>

Compliance qualifications <Helpful but Not Compulsory>

Special skills

Proficient in data mining / processing applications good communication skills Possess analytical ability

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way! 

#LI-SF1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.