Villa Host
About the job
- Middle or secondary education, plus additional training or certificates in a relevant field.
- At least 1 year of experience in the hotel industry.
- Proven experience working in top luxury resorts.
- Knowledge of customer service.
- Ability to multitask and strong attention to detail.
- Fluency in English and one other language, with written and verbal communication ability.
- Assist the Front Office team when villas are vacant.
- Keep vacant villas in Vacant Clean mode.
- Finalize guest bills and facilitate payment procedures.
- Pack guests’ luggage upon request.
- Obtain the departure letter from the Villa Manager.
- Check invoices 72 hours before departure.
- Coordinate and organize transfers from the villa.
- Collect a copy of the bill from the Front Office for guests to review their consumption and finalize payment.
- Encourage guests to post positive reviews on TripAdvisor and ReviewPro.
- Coordinate guests’ day-to-day activities with other departments.
- Coordinate breakfast, lunch, dinner, and barbecue arrangements with food and beverage outlets.
- Record guests’ habits and hobbies in their guest history.
- Propose food and beverage planners and personalized services to guests.
- Prepare welcome registration cards and letters with the Front Office team.
- Welcome guests upon arrival and check them in directly at the villa according to standard procedures.
- Coordinate with the Villa Manager or Front Office Manager regarding villa operations and guest history.
- Deep-clean the villa and its surroundings, including when the villa has a back-to-back booking.
- Ensure villa inventory, including linen and products, is available.
- Follow up on guest particulars and special requests.
- Prepare the arrival setup, including a welcome cocktail, champagne in an ice bucket where applicable, and fruit bowls, according to hotel and villa standards.
- Ensure the villa is set up with guest preferences and amenities 30 minutes before arrival.
- Knowledge of a third language.
About the company
Constance Hospitality Management develops and manages hotels and resorts, working with property owners, investors, and guests across Indian Ocean destinations. Its Constance Hotels & Resorts and C Resorts brands serve luxury and lifestyle travellers in Mauritius, Seychelles, Maldives, Madagascar, and Rodrigues. The company supports projects through concept development, positioning, pre-opening preparation, day-to-day operations, and asset performance management. Its expertise also extends to golf, wellness, culinary experiences, and professional hospitality education through its academy. Part of Constance Hotels Services, its hospitality roots date to the opening of Belle Mare Plage in 1975.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A
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Simplify's Take
What believers are saying
- Mentored development: the group careers programme combines tailored training, mentorship, and long-term career development.
- Monthly rest days: C Resorts advertises six days off each month.
- Birthday leave: C Resorts gives employees a day off for their birthday.
What critics are saying
- Supervisory threshold: Moofushi's Maldives HR role requires three to five years in HR, including two years leading teams.
- Island background: the Seychelles duty-manager position explicitly requires prior island-life experience.
- Emergency accountability: Ephelia duty managers handle incidents and critical decisions when department heads or senior managers are absent.
What makes Constance Hospitality Management unique
- Development screening: site assessments examine accessibility, infrastructure, environmental rules, and the feasibility of delivering the proposed guest experience.
- Shared quality framework: Constance Minimum Standards align hotel service and products, supported by guest surveys and online-review responses.
- Procurement practice: the group favours ecolabelled, energy-efficient products and bulk purchasing to reduce packaging waste.
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