Full-Time

Coordinator

Sales & Artistry

Confirmed live in the last 24 hours

Charlotte Tilbury

Charlotte Tilbury

1,001-5,000 employees

Luxury skincare, makeup, and fragrance products

Compensation Overview

$65k - $75kAnnually

Mid

Houston, TX, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Requirements
  • 2 plus years of Beauty industry experience.
  • 2 plus years of Beauty retail management.
  • Be willing to travel 75% of the time.
  • Intermediate skills in MS Office including MS Word, Excel, and Outlook.
  • Excellent numerical and analytical skills.
  • Ability to influence others.
  • Excellent communicator, both written and oral.
  • Demonstrated ability in creating sales strategy and consistently achieving sales plan.
  • Demonstrated success in developing winning teams.
  • Must possess strong strategic thinking and decision-making skills.
  • Must be able to create winning partnerships with retailers.
Responsibilities
  • Drive financial results in store to meet and exceed plan including Key Performance Indicators (KPI’s) – examples; Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking, and product ranking.
  • Determine individual and team sales targets to meet and exceed plan.
  • Communicate agreed targets and work with direct reports to identify and deliver sales objectives.
  • Identify and execute key and incremental Eventing opportunities to bring Tilbury theater to the in-store experience to drive brand awareness and engagement.
  • Inspire and motivate CT door teams to drive sales via the 'Tilbury Touch' when Sales & Artistry Coordinator is not in door.
  • Participate in regional meetings, team conference calls and regular touch bases to share best practices and create solutions to address business needs.
  • Analyze business performance and proactively suggest improvement opportunities through artistry, education and operations.
  • Responsible for being a specialist amongst the retail artistry brands, demonstrating an entrepreneurial spirit within the parameters of the company guidelines.
  • Think creatively to ensure business growth year over year.
  • Lead by example at all times to promote the Tilbury Touch and exceptional customer service to drive brand awareness in door.
  • Identify ways to improve Charlotte Tilbury service extending through retail employees via in store support, training and eventing.
  • Manage customer queries, using sound judgement and a goal of achieving positive outcomes.
  • Work collaboratively with the Education team to provide continuous, relevant, and effective training and development.
  • Drive the omni journey by promoting Charlottetilbury.com and our Virtual Services, when appropriate.
  • Proactive use of the Retailer customer database for direct clientele opportunities in the air and on the ground.
  • Provide an atmosphere that motivates and inspires MAGIC service, both internally and externally.
  • Lead by example through continuously improving and evolving personal artistry skills.
  • Personally maintain a professional appearance and ensure the team aligns with the CT dress code including both makeup and attire.
  • Proactively anticipate staffing and support needs for driving sales.
  • Create a positive, cohesive, cooperative team culture in store.
  • Facilitate high impact trainings that include key in-store Retailer trainings (ie: Sephora Sales + Training visits / Nordstrom Stay and Play).
  • Create and maintain an atmosphere of open and positive communication, professionalism, and creativity through team meetings, trainings and a collaborative leadership style.
  • Recognize and celebrate great performance.
  • Encourage completion of LMS courses and provide follow-up on retention checks.
  • Attend and participate in Seasonal School and partner with Area Trainer on at counter follow-up plan.
  • Assist Area Trainer with Start of a Dream/CMA new hire onboarding.
  • Implement door development plans and schedule support to address business growth needs.
  • Ensure that the counter is 'customer ready' from open to close of business.
  • Maintain the required inventory levels and accurate stock files; escalate inventory needs as directed by channel to optimize sales.
  • Schedule to optimize coverage according to customer flow and business needs.
  • Control store expenses (i.e. counter consumables) within budget guidelines.
  • Implement visual merchandising, new launch displays, and collateral placement as directed by the Magic office.
  • Maintain excellent counter hygiene standards.
  • Maintain technology on counter, to include screens, iPad and music.
  • Raise operational and VM issues for resolution in a timely manner.
  • Ensure the timely submission and accuracy of expenses, financial tracking of expenditures and other company owned asset forms.
  • Accountable for completing all administrative assignments by their due date.
  • Establish and develop a cooperative and mutually respectful relationship with the entire store team.
  • Maximize ROI by scheduling time in store during peak business hours, including weekends.
  • Build relationships that are meaningful through strong communication, reliability, and partnership.
  • Maintain the store standards and policies at all times.
  • Proactively suggest win-win opportunities to drive sales within store.

Charlotte Tilbury Beauty Ltd. specializes in luxury beauty and skincare products, offering a diverse range that includes skincare, makeup, and fragrances. Their products, such as Charlotte's Magic Cream and Magic Serum Crystal Elixir, are designed to meet the needs of beauty enthusiasts who seek high-quality items. The company operates through a direct-to-consumer model via its website and also partners with major department stores for retail sales. What sets Charlotte Tilbury apart from competitors like Estée Lauder and Dior is its focus on unique product formulations, celebrity endorsements, and a strong online presence. The goal of Charlotte Tilbury is to provide premium beauty solutions while enhancing customer engagement through personalized services like virtual consultations and loyalty programs.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into flagship stores enhances brand presence and customer experience.
  • Collaborations with celebrities like Deanna Paley boost brand visibility.
  • 'Law of Attraction' fragrances tap into the growing trend of mood-enhancing products.

What critics are saying

  • Class action lawsuit settlement may lead to increased regulatory scrutiny.
  • Full acquisition by Puig could impact brand identity and autonomy.
  • Heavy discounting strategy might devalue the brand's luxury image.

What makes Charlotte Tilbury unique

  • Innovative product formulations set Charlotte Tilbury apart in the luxury beauty market.
  • Celebrity endorsements enhance brand visibility and appeal to a broader audience.
  • Strong online presence and virtual consultations boost customer engagement and satisfaction.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Employee Assistance Program (EAP)

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
Innovative PR
Feb 19th, 2025
Collab Alert: Deanna x SZA for the 67th Grammy Awards

Charlotte Tilbury teamed up with Celebrity MUA Deanna Paley (@deelishdeanna) for the 2025 Grammy Awards.

MyLondon
Dec 26th, 2024
Charlotte Tilbury Boxing Day sale knocks 30% off award-winning 'magic cream' that 'knocks years off skin'

Charlotte Tilbury has launched their Boxing Day sale, with up to 40 per cent off their range.

Jiemian
Dec 22nd, 2024
Puig to Fully Acquire Charlotte Tilbury

Anta's Amer Sports raised $1.08 billion by issuing 40.8 million shares at $23 each, marking the largest equity offering by a consumer goods company since 2017. Puig will fully acquire Charlotte Tilbury by 2031, having already acquired a majority stake in 2020. FrieslandCampina plans to merge with Belgium's Milcobel, creating a dairy company with €14 billion in revenue. Moncler's Stella King joins Burberry's board as an independent non-executive director, effective April 1, 2024.

BCE Bakhtiyarpur
Dec 21st, 2024
Charlotte Tilbury Class Action Settlement: Eligibility to get upto $1,100!

Charlotte Tilbury Beauty Inc. has agreed to pay $2.925 million to resolve a class action lawsuit that was raised due to violated Illinois biometric privacy laws by collecting facial geometry scans from their website users.

DFNI Online
Dec 19th, 2024
Charlotte Tilbury shares the magic of gifting at Heathrow

Beauty brand Charlotte Tilbury has teamed up with Avolta and Heathrow Airport to share the joy of gifting this holiday season.