PepsiCo

Makes salty snacks, sodas and sports drinks

People Experience and Operations Assistant Analyst - Talent Management and Learning

Learning & DevelopmentConfirmed live in the last 24 hours

Full-timeNew Cairo City, Cairo Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

One to two years of experience in Talent Management.
Experience with HR Shared Services processes and service-level agreement management.
Experience in process management and continuous improvement focused on optimization and productivity.
Knowledge of HR tools and interfaces.
Very good English language skills.

Responsibilities

Deliver services consistently at defined service-level agreements and key performance indicators, and drive operational efficiency and continuous process improvement.
Ensure consistent, high-quality customer service and operational excellence so transactions are resolved efficiently and comply with relevant legal, company, and process requirements.
Manage escalations and take ownership of ultimate issue resolution.
Ensure continuous and timely updates to the knowledge management platform.
Gather monthly Talent Management Capability results and update the Service Delivery Scorecard.
Administer local Reward and Recognition programs, including monthly and quarterly cycles for frontline employees.
Facilitate end-to-end functional academies and Management Trainee programs, including managing opening and graduation events, activating learning offerings, and coordinating required logistics with in-field HR Operations teams according to agreed timelines with the business unit.
Provide monthly reports for designated stakeholders.
Administer the company’s Code of Conduct and Anti-Bribery trainings for designated populations in assigned markets.
Activate and facilitate training program logistics, arrangements, and execution in coordination with in-field HR Operations teams.
Gather and analyze learning program attendance and satisfaction data to share with designated stakeholders.
Manage learning provider relationships.
Activate learning awareness campaigns for the target population in each wave as agreed with the business unit.

Overview

People Experience and Operations Assistant Analyst (Talent Management and Learning) will be responsible for administering and activating all talent management and learning processes and programs for Frontline and Staff employees in line with agreed service catalog and SLAs. The role requires strong process orientation and SLA adherence experience.

Responsibilities

General

Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous process improvement.
Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
Manage escalation and take ownership for ultimate issue resolution.
Ensure continuous and timely knowledge management platform update.
Gather TM Capability monthly results & update accordingly the Service Delivery Scorecard.

TM Activities

Administer local Reward & Recognition programs including monthly & quarterly cycles for FL population.
Faciltate end to end functional academies & Management Trainees Programs including managing the opening & graduation events, activating all the learning offerings and managing all the needed logistics in coordination with In-field HR Ops teams as per the agreed time lines with the BU.
Provide monthly reports for designated stakeholders.
Administer company’s Code of conduct & Anti-Bribery trainings for PepsiCo’s designated population in assigned markets.

Learning Activities

Activate & facilitate training programs’ logistics, arrangements & execution in coordination with In-field HR Ops teams.
Gather & analyze Learning programs’ attendance & Satisfaction data to be shared with designated stakeholders.
Manage learning provider relationships.
Activate learning awareness campaigns to the target population per wave as per agreement with the BU.

Qualifications

1-2 year of experience in Talent Management
HR Shared Services process and SLA management
Process management and continuous improvement with a focus on optimization and productivity
Technical / Functional Skills & Knowledge of HR Tools and Interface
Very good English language skills

About the Company

PepsiCo

Makes salty snacks, sodas and sports drinks

PepsiCo makes snack foods and soft drinks that supermarkets, convenience stores and restaurants sell around the world. It owns some of the most familiar grocery brands, including Lay's and Doritos chips from its Frito-Lay division and Pepsi, Mountain Dew and Gatorade on the drinks side, along with Quaker oats and cereals. The company runs its own plants and distribution network and earns most of its money selling finished products to retailers and foodservice customers, while partner bottlers produce some of its drinks under license. PepsiCo was formed in 1965 through the merger of Pepsi-Cola and Frito-Lay and is headquartered in Purchase, New York.

Company size: 10,001+
Company stage: IPO
Headquarters: Harrison, NY
Founded: 1965

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