Senior Manager
Conduent
Senior Manager
Conduent
BPO and digital solutions provider
• Manages a team and is responsible for holding the direct team and cross functional stakeholders to the approved road map and life cycle of products.
• Partners with technology leadership to define timelines and deliverables.
• Works with marketing to define customers.
• Engages customers to be the voice of the customer and point of escalation.
• Makes recommendations on future products and features/functionality to meet the business needs.
Conduent provides technology-enabled business process outsourcing services across healthcare claims and administration, customer experience management, and human capital solutions. It uses automation and AI to streamline operations, such as healthcare and casualty claims processing, omnichannel customer support, and HR services. This differentiates itself through large-scale delivery (billions of interactions annually, millions of tolling transactions daily) and a focus on combining digital technologies with domain expertise to improve performance, customer experiences, and reduce costs and risks for clients. The goal is to help clients run more efficiently, deliver better service, and support missions across industries.
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