Customer Experience Agent
Posted on 4/3/2024
INACTIVE
WhatNot

501-1,000 employees

Community marketplace platform
Company Overview
WhatNot’s mission is to enable anyone to turn their passion into a business & bring people together through commerce. The company has the fastest growing marketplace with their unique shopping experience for niche and passionate users.
Consumer Goods

Company Stage

Series D

Total Funding

$464.7M

Founded

2019

Headquarters

Marina del Rey, California

Growth & Insights
Headcount

6 month growth

19%

1 year growth

62%

2 year growth

296%
Locations
Austin, TX, USA • Phoenix, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Zendesk
CategoriesNew
Customer Success & Support
Customer Experience
Customer Success
Customer Support
Requirements
  • 2+ years of Support experience handling email and/or chat services.
  • Weekend availability required.
  • Understanding of Ecommerce and Marketplace operations.
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
  • Obsession with customers / being customer first / serving customers.
  • Proactive problem-solver and process-improver.
  • Knowledge of Collectibles is a plus.
  • Bachelor's degree or college experience preferred.
  • Previous start-up experience is a plus.
Responsibilities
  • Interact with buyers and sellers with a customer-first attitude ensuring a positive experience.
  • Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner.
  • Become an expert in Whatnot’s product, processes, and systems to drive positive outcomes for our users.
  • Work with other departments to troubleshoot, research, and resolve open questions.
  • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.