Hybrid work environment with travel as needed.
Gartner provides research and advisory services to help organizations make informed decisions regarding technology, marketing, and supply chain management. Clients access these services through a subscription model that includes proprietary reports, data-driven tools, and direct consultations with industry experts. Unlike many competitors, Gartner uses standardized, objective methodologies to ensure its insights remain unbiased and consistent across global markets. The company aims to help leaders achieve their mission-critical priorities while working toward a goal of net-zero greenhouse gas emissions by 2035.
Company Size
10,001+
Company Stage
IPO
Headquarters
Stamford, Connecticut
Founded
1979
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Gartner promotes Lewis Heeran to Sales Director, EMEA. Gartner has promoted Lewis Heeran to Sales Director, EMEA, expanding his responsibilities within the research and advisory firm's sales organization. Heeran has been part of Gartner's sales organization for several years and has been involved in engaging technology providers and enterprise decision-makers around Gartner's research, events, and advisory services. His professional activity has included work around Gartner's Application Innovation & Business Solutions Summit, with a focus on connecting technology providers with enterprise technology leaders. In his new role as Sales Director, EMEA, Heeran will take on broader responsibility for sales activity across the region. The position places a focus on developing commercial relationships and supporting Gartner's engagement with organizations navigating changes in enterprise technology. The promotion comes as technology buyers are reassessing their priorities around artificial intelligence, application modernization, automation, and digital transformation. Gartner's Application Innovation & Business Solutions Summit has recently focused on areas including AI-native applications, AI agents, composable architectures, application modernization, and governed AI. These shifts are also changing the conversations between technology providers and enterprise buyers. Sales organizations increasingly need to address not only individual technology products but also broader questions around implementation, business value, architecture, and long-term technology strategy. Heeran's expanded role places regional sales leadership within this changing enterprise technology environment. His responsibilities will include working with sales teams and customers across EMEA while supporting commercial engagement around Gartner's research and technology-focused offerings. The appointment also adds to Gartner's regional sales leadership as enterprises continue to evaluate how emerging technologies fit into their broader transformation strategies. For Heeran, the promotion marks an expansion of his responsibilities within Gartner and moves him into a wider regional leadership position covering sales across EMEA.
Diligent unveils New agentic capabilities in Diligent One to power the future of governance, Risk and Compliance. Diligent | Published 16 Sept 2026 New capabilities help organisations move from fragmented information to confident action while keeping people in control Diligent, the AI leader in governance, risk and compliance (GRC) solutions, today announced a major enhancement to Diligent One, its native AI platform, at Gartner's Enterprise Risk, Audit and Compliance Conference (ERAC). "For many organisations, GRC work is slowed by fragmented systems, manual coordination and time-consuming reporting processes," said Brian Stafford, President and CEO of Diligent. "Our latest agentic capabilities help teams cut through that complexity by connecting context, surfacing what matters and driving faster execution - while keeping governance and professional judgement at the center." An orchestration agent that coordinates work and approvals The orchestration agent in Diligent One gives GRC professionals a natural-language interface to coordinate audit and risk work. Instead of simply answering questions, it enables users to describe what they need, and routes work to the right specialised agents to execute workflows. Agents are built on Diligent One's connected GRC data, giving them the domain knowledge to execute workflows across the audit and risk lifecycle, automating the work that slows practitioners down without replacing human judgement. Through Diligent One, specialised agents: * Help risk teams move from periodic assessments to continuous management by working directly in Diligent Enterprise Risk Management. The agent monitors risk data, cleans records, coordinates assessments, follows up on overdue actions, escalates issues and surfaces emerging risks. * Help internal audit teams plan and execute audits faster by turning manual preparation into conversational workflows in Diligent Audit. The agent identifies relevant risks, maps them to audit objectives, links existing controls and supports evidence collection, testing and findings development. In addition, AI reporting turns live risk and controls data into board-ready reports and insights on demand. Using conversational prompts or templates, teams can quickly surface key findings and generate polished, secure, source-cited reports in minutes instead of days - eliminating hours spent manually pulling together data, insights and presentations. "Risk and audit teams are being asked to look beyond what happened yesterday and give the business the insights it needs to make better decisions today and tomorrow," said Scott Bridgen, General Manager, Risk & Audit at Diligent. "That means moving from static, point-in-time reporting to always-on monitoring that can identify changes as they happen and trigger action in real time, with the right level of oversight, approval and accountability." AI that reasons like a GRC expert At the foundation of Diligent One is the GRC brain, a connected intelligence layer that links regulations, obligations, policies, controls, risks, evidence and actions. By connecting this information, the GRC brain gives agents the domain knowledge to work like an experienced GRC practitioner, equipped with deep context of how information connects across the business. This connected intelligence gives Diligent One's agents the ability to reason across relationships to deliver sharper insights and clearly explain the rationale behind the recommendations. The result is practical, actionable intelligence that helps GRC teams prioritise work, surface potential gaps and respond more efficiently to emerging risks. The GRC brain will become available in select Diligent solutions in October.
Most people who quit M365 for Google do it out of spite, but there's no ROI in that. Nor are you likely to save much by making the move, says Gartner Published Tue 15 Sept 2026 // 07:23 UTC One of the main motivations for quitting Microsoft 365 and adopting Google Workspace is spite, an emotion that sadly doesn't produce a return on investment. The source of that disappointing news is Domenico Scriva, a senior principal analyst at Gartner, who today told the firm's IT Symposium event in Australia that moving between the suites is also unlikely to save buyers much money. He pointed out that Google Workspace licenses are cheaper than the E5 bundle that is Microsoft's most popular M365 license, but that Google's suite doesn't cover telephony, security, business intelligence, or an OS license. By the time users add all those bits to Google Workspace, he thinks they will pay $2 a month more than the cost of Microsoft's suite - even after considering the fact that Google bundles its Gemini AI with Workspaces but Microsoft charges extra for Copilot. Scriva said Google's suite can be more cost effective when paired with an Apple Mac or Chromebook. Mac users get lower costs because their machines last longer than PCs, while Chromebook owners save on hardware purchase price but need to replace their machines more often. Those numbers don't consider the complexity of migrating between the suites, and the cost of moving. Scriva said dependencies built into either ecosystem are a likely source of migration complication, and the need for user training is another element that those who contemplate migrations sometimes neglect. The analyst said he's seen some M365 users trying to use the threat of migration as a negotiating tactic when renewing their Microsoft deals. He said that won't work if you leave it too late, because Microsoft knows it's not possible to make the move quickly. He therefore advised starting work on a migration almost as soon as you sign a three-year M365 deal, because it takes at least two years to get it done. If you do decide to move, he recommended having a specific outcome in mind, rather than just swapping one suite for another. Productivity suites have scarcely changed in 30 years, he said, so it's currently hard to see an outcome that makes a move worthwhile. Happily, Scriva thinks AI may soon change that. He thinks Hypriot is in a new wave of development of productivity suites in which AI assists with content creation. An imminent third wave, he predicted, will properly shake up the market by removing the need to use individual apps like word processors or presentation graphics packages, which he thinks will be replaced by some kind of AI interface that allows users to express what they want to do and then sit back and watch as their suite has a crack at the job.(R)
Tech-Clarity expands coverage to Supply Chain with veteran analyst Amber Salley. Tech-Clarity announces expanded coverage with the addition of former Gartner supply chain analyst Amber Salley. Tech-Clarity is pleased to announce that Tech-Clarity, Inc. is expanding its research team and coverage to include the full range of supply chain functions that sit under the Chief Supply Chain Officer including advanced planning and scheduling, visibility, risk, procurement, and order management. With an extensive background as a Gartner analyst, supply chain vendor executive, and practitioner, Amber Salley joins Tech-Clarity as Vice President of Research for Supply Chain. Amber brings 25 years of experience spanning supply chain planning, S&OP/IBP, inventory management, materials planning and service parts planning with a strong focus on connecting technology decisions to financial outcomes. Please visit Amber's Bio Page for more on her background. Extending its coverage to supply chain comes at a strategic time. Planning, procurement, and execution decisions are converging as AI and agentic systems move from pilot projects into core decision-making, while continued disruption from tariffs, geopolitical risk, and shifting sourcing strategies keeps risk and resilience on the boardroom agenda. Software vendors are moving down-market, giving midsize organizations access to planning, visibility, risk, and procurement technology once reserved for the enterprise - but often without the internal expertise to evaluate it. Stakeholders, from the Chief Supply Chain Officer to the CFO to private equity operating partners, are recognizing the need for independent, vendor-neutral guidance that separates real capability from hype and ties supply chain investment to business value including cash, margin, and service outcomes. Leading vendors across planning, visibility, risk, and procurement are advancing their offerings to meet this moment, while new entrants continue to emerge to fill the gaps legacy suites leave behind. Supply chain is shifting away from siloed, function-by-function decisions toward integrated, outcome-driven strategy - and buyers need a trusted, independent source to help them navigate it. "The time is right to extend our coverage to supply chain," explains Jim Brown, President and Founder of Tech-Clarity. "Supply chain management decisions are increasingly interconnected to Tech-Clarity's core coverage areas, and portfolio owners, operating executives, and PE operating partners alike are looking for independent guidance on the value of technology across the full supply chain. Amber is uniquely qualified to offer that perspective, with a rare combination of practitioner, consulting, analyst, and vendor-executive experience. We're excited about how her depth and credibility will help further our mission of making the business value of technology clear." "I'm excited to be joining Tech-Clarity because their independent, vendor-neutral approach to research is exactly the perspective supply chain leaders need right now," shares Amber Salley. "Tech-Clarity's reputation in manufacturing and product development creates a natural extension into supply chain, and I'm looking forward to helping buyers cut through vendor noise and make decisions that actually move their business forward." Amber's research focus will include supply chain planning (demand, supply, inventory, and S&OP/IBP), supply chain visibility, supply chain risk and resilience, procurement (including direct spend), and order management. Please follow Tech-Clarity on LinkedIn and join its mailing list to read Amber's research. For more information or to schedule a briefing please feel free to contact Tech-Clarity, Inc..
Gartner shares surged 31.2% in August, significantly outpacing the broader market's gains. The rally was driven by the company's second-quarter results, which exceeded expectations despite ongoing concerns about AI's impact on demand. The research and information services firm reported adjusted earnings of $4.37 per share, beating analyst estimates by $0.64. Revenue declined 0.6% year over year to $1.68 billion but came in roughly $50 million above forecasts. Net income rose 14.4% to $275 million, whilst free cash flow increased 8.9% to $378 million, demonstrating improved operational efficiency. Gartner raised its full-year earnings guidance from $13.25 to $14 per share and increased its free cash flow target to $1.19 billion from $1.16 billion. The strong results helped ease investor concerns about the company's outlook amid the rise of artificial intelligence.