Registration Coordinator - Admitting and Registration

Overview

Registration Coordinator, Admitting and Registration

Full Time, 80 Hours Per Pay Period, Variable Shifts

Parkwest Overview: 

Parkwest Medical Center, Covenant Health’s flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care. It’s consistently ranked among Tennessee's top 10 hospitals by U.S. News & World Report and earns national recognition as a Top 100 Heart Hospital, as well as an “A” safety grade from Leapfrog. As part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety. 

To learn more about Parkwest Medical Center and our units, visit Covenant Health Parkwest Medical Center Opportunities.  

Position Summary:

Provides daily leadership to Emergency Room Registration, Emergency Room Financial Counseling, and Information Desk Staff. Provides leadership to all personnel within the department to ensure that all duties are performed accurately and efficiently.  Serves as the primary contact for ER physicians, nursing managers, and other hospital departments.  Actively monitors work product to ensure accuracy rates are maintained.  Serves as a communication resource to the Knoxville Business Office Services to ensure all hospital personnel are informed and educated on insurance and compliance requirements.  Assists in the interview process to recruit, select, develop and motivate competent staff to ensure the continuance of productivity and positive morale.  Takes a lead role in providing excellent customer service to all customers.

Responsibilities

• Demonstrates the ability to monitor the registration process, ensuring that staff exhibit excellent customer service, while ensuring delays in the process are kept to a minimum and accuracy of data ranges from 95% to 100%.
• Recommends to the Director new and updates to existing polices and procedures that support our values and are intended to increase efficiency and promote data integrity.
• Maintains departmental, Administrative, MSDS, Safety and Training manuals for the registration and financial services area.
• Communicates and provides education to staff on compliance with The Joint Commission, State and Federal regulations, and HCFA guidelines as they relate to department activity.
• Demonstrates continued education and skills necessary to support staff in their job duties.
• Displays a good knowledge of departmental budget, and maintains salaries, supplies and equipment within set guidelines. Notifies Director of any discrepancies.
• Provides daily leadership and scheduling of staff in ER registration and Information Desk. Collaborates with In-patent Registration Coordinator to ensure cross-training is incorporated into the scheduling process.
• Handles staff issues such as schedule changes and daily process questions.
• Schedules and conducts interview for new positions, making recommendations for hiring to the Director.
• Provides daily guidance including: training, employee counseling, employee evaluations, establishment of work priorities and other daily operational duties.
• Processes weekly payroll and attendance records, gaining approval from Director for overtime request.
• Professionally deals with patients, physicians, visitors, and other hospital staff members concerning ER registration and Information Desk matters.
• Monitors daily audit reports to identify process/education improvements.
• Coordinates ER bedside registration/financial counseling with ER manager to ensure COBRA guidelines are met.
• Demonstrates ability to keep abreast of regulatory and insurance requirements ensuring that changes are documented and communicated to the staff.
• Recognizes situations that necessitate supervision, seeking appropriate resources.
• Collaborates with other ER staff members and physicians to ensure the bedside registration is utilized to the maximum extent to ensure minimum wait-times for the customer.
• Supplies written information to the Director for staff performance evaluations, recognition, and suggested disciplinary actions.
• Holds monthly meeting with staff and coordinates discussion regarding work performance and departmental/hospital updates.
• Develops a relationship with other departmental managers/coordinators in an ongoing effort to improve quality of ER registration/Information Desk.
• Reviews customer surveys, providing feedback to the staff regarding patient satisfaction and possible opportunities for improvement. Involves staff when working on process teams to promote their involvement and ideas.
• Provides strong customer service orientation to all staff within the ER registration and Information Desk areas.
• Provides assistance and support for new employees.
• Demonstrates the ability to handle varying tasks and setting priorities.
• Utilizes resources available appropriately, i.e. use of hospital equipment and/or supplies.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications

Minimum Education:          

Non specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelor’s degree in a directly-related field from an accredited college or university.

Minimum Experience:            

Two (2) to three (3) years’ experience in Registration and/or Financial Services area. Knowledge of third party payors and insurance verification required.

Licensure Requirement:      

None