HR Service Delivery Specialist

Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The purpose of this role is to manage a team to meet the required service performance metrics . • Ensures the service line operations are efficient and effective. • Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette technique. • Proven track record of leading HR Operations team. • Proven experience of continuous improvements • Extensive and demonstrable experience of HR Processes especially Employee workforce Mangement, Performance management, Leave and Exit Administration • Previous experience of working on HCM systems preferably cloud based like Workday, Successfactors, Oracle etc. • Business Process Implementation • Working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) - Ability to understand and make sense of • Process and strategy of providing and managing human resources services and information to employees within an organization. • This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions. • English language proficiency: Strong written & verbal communication skills grammar, right word choice, sentence structure, precise
What are we looking for? • Encourages clients to actively participate in developing solutions and to raise concerns. • Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery • Independently identify and resolve complex issuesproblems within own area of responsibility. • Conduct regular skip meetings to understand pulse of the team & resolve team concerns • Responsible for team members performance evaluation and career counseling through regular performance feedbacks • Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. • Participate actively in organizational wide initiatives like business Excellence etc. • Create a logical plan, realistic estimates and schedule for an activity or project segment. • Developing and maintaining an excellent relationship with internal and external clients and or business partners to ensure achievement of staffing goals• Perform Talent Review to analyze training needs of team members & and ensuring consistent learning.
Roles and Responsibilities: • MonitorReview along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. • Monitormeasure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. • Manage and improve people performance and align them with organizational goals and objectives. • Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. • Participate actively in Team & Organization wide initiatives. • Monitoring the voice of the customer through surveys and other means of communication. Work through the development areas as voiced by the client, Third parties or Accenture stakeholders. • Encourage and drive continuous improvement measures on daytoday basis by identifies & implementing improvedinnovative reengineered work processes • Recommend costeffective, efficient procedural or production alternatives. • Communication, training and implementing relevant Process knowledge changeupdates to the team. • Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). • Plan, implement & monitor volume allocation strategies within teams resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards • Create & implement robust Internal quality controls to ensure accuracy levels are met. • Monitormeasure performance through regular process reviews of metrics • Drive productivity measures for optimum utilization of FTEs • Create & implement governance mechanism to ensure compliance to defined process requirements. • Demonstrate the knowledge & subject matter expertise to help resolve issues. • Review Change Requests, do impact analysis and cascade changes to team • 8+ years of HR ExperienceAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.