Senior Customer Success Manager
Posted on 2/9/2024
PartnerStack

201-500 employees

Platform for managing and scaling channel partnerships
Company Overview
PartnerStack stands out as a leading platform in channel sales, providing essential tools to high-growth companies like Asana, Intuit, and Freshworks to build, manage, and scale their partner programs. The company's culture thrives on continuous learning, curiosity, and supportiveness, fostering a dynamic work environment. With access to a robust B2B network of over 80,000 partners and 300+ SaaS partner programs, PartnerStack offers a unique competitive advantage in the industry.

Company Stage

Series B

Total Funding

$36.3M

Founded

2015

Headquarters

Toronto, Canada

Growth & Insights
Headcount

6 month growth

25%

1 year growth

1%

2 year growth

17%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Data Analysis
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 3+ years experience in partnerships, customer success, customer experience or related roles
  • Understanding of SaaS business and interest in keeping up with the industry
  • Ability to build and cultivate positive client experiences
  • Creative problem-solving skills
  • Ability to thrive in a fast-paced environment and learn on the job
Responsibilities
  • Manage the success of assigned accounts, ensuring customers get fast time to value and realize value in outcomes
  • Develop strategies for customer growth and retention
  • Educate and advocate for how PartnerStack can solve customer needs
  • Establish regular connection and communication with key stakeholders
  • Review customer feedback and prioritize feature requests
  • Analyze data and metrics around customer engagement and growth
  • Ensure onboarding of new customers leads to success and active programs
  • Drive renewals and expansion
  • Foster relationship between customers and the PartnerStack support team
Desired Qualifications
  • Effective communication skills
  • Industry knowledge
  • Change management experience
  • Cross sell/up sell experience
  • Empathy and active listening skills
  • Strategic planning and project management experience
  • Data analysis and creative thinking skills