ES Service Excellence Director - Projects & Change

<p class="job-description-header">Who We Are</p><p>Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br><br>To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.</p><p> </p><p><span><span>Enterprise Services (ES) was established in 2022 to provide efficient, resilient, and scalable services that meet the evolving needs and complexity of an increasingly digital BCG. ES brings together business-critical operations, including Procurement & Payables, Global Finance Operations, and Executive Support Services, alongside specialist expertise in Real Estate, Travel, and Meetings & Events.</span></span><span> </span></p><p><span><span>United by a shared service mindset, ES enables every </span><span>BCGer</span><span> to focus on the work that matters </span><span>most by giving time and energy back through streamlined, reliable service delivery</span><span>. In doing so, ES creates cost advantage, strengthens BCG's market differentiation, and reduces risk through consistent controls and business continuity. Through scalable platforms and globally integrated ways of working across strategic global hubs, E</span><span>nterprise </span><span>S</span><span>ervices</span><span> enhances agility and helps unlock the potential of those who advance the world.</span></span><span> </span></p><p><span><span>ES Service Excellence works across all ES service lines, partnering with the Global Head of Enterprise Services and service line leaders to </span><span>strengthen</span><span> operational rigor, accelerate change, </span><span>and </span><span>demonstrate</span><span> the value of</span><span> BCG's global business services organization.</span></span><span> </span></p><br><br><p class="job-description-header">What You'll Do</p><p><span><span>As </span><span>a </span><span>Director</span><span>, you will lead the </span><span>Projects and Change </span><span>capability within ES Service Excellence </span><span>and </span><span>manage</span><span> delivery across a growing set of change initiatives</span><span>.</span><span> As ES expands existing services, develops new offerings, and applies technologies such as GenAI and ServiceNow to improve operational performance and cost efficiency, you will provide the </span><span>project</span><span> and change leadership </span><span>required</span><span> to turn these opportunities into sustainable ways of working.</span><span> </span></span><span> </span></p><p><span><span>You will</span><span>:</span></span><span> </span></p><ul><li><span><span>Personally l</span><span>ead </span><span>and oversee </span><span>multiple </span><span>projects</span><span> across ES service lines simultaneously, partnering with service line leaders to define and deliver business outcomes.</span></span><span> </span></li></ul><ul><li><span><span>Bring a strategic lens to each project, stepping back from the detail to clarify desired outcomes</span> <span>and keep priorities aligned</span><span> to the broader ES agenda</span><span>.</span></span><span> </span></li></ul><ul><li><span><span>E</span><span>nsur</span><span>e</span><span> disciplined delivery against time, scope, and value</span><span>; </span><span>actively managing risks, dependencies, and stakeholder alignment.</span></span><span> </span></li></ul><ul><li><span><span>Act as a trusted adviser to senior sponsors, providing clear decision support, constructively challenging assumptions, resolving cross-functional issues, and building alignment across local, regional, and global stakeholders.</span></span><span> </span></li></ul><ul><li><span><span>Lead and develop a team of three </span><span>project</span><span> and change professionals, setting direction and accountability, strengthening capability, managing performance</span><span>,</span><span> and supporting career development.</span></span><span> </span></li><li><span><span>Own and improve ES project and change</span> <span>management playbooks, and build capability across ES through coaching, practical tools, learning resources, and lessons from major initiatives.</span></span><span> </span></li></ul><p><span><span>YOU’RE GOOD AT</span></span><span> </span></p><ul><li><span><span>Operating at </span><span>pace</span><span> in a complex global environment</span></span><span><span>. You</span> <span>are comfortable</span> <span>manag</span><span>ing</span><span> multiple high-impact, time-sensitive deliverables, leading change through ambiguity.</span></span><span> </span></li></ul><ul><li><span><span>Communicating clearly and </span><span>credibly with senior leaders</span></span><span><span>. You </span><span>adapt messages to the audience, </span><span>to enable</span> <span>timely</span><span>, well-informed decisions.</span></span><span> </span></li></ul><ul><li><span><span>Influencing without formal authority</span><span>. </span></span><span><span>You </span><span>are adept at</span> <span>navigat</span><span>ing</span><span> differing priorities and perspectives </span><span>across</span><span> a complex matrixed organization </span></span><span><span>to build alignment and drive progress.</span></span><span> </span></li></ul><ul><li><span><span>Thinking strategically.</span></span><span><span> You see the bigger picture</span><span> and </span><span>connect day-to-day delivery to long-term organizational </span><span>goals</span><span>;</span> <span>and </span><span>identify</span><span> opportunities </span><span>to </span><span>create lasting impact.</span></span><span> </span></li></ul><ul><li><span><span>Structuring and analyzing information.</span></span><span> <span>You can organize ideas, problems, or inputs</span><span>, to deliver complex work, with strong attention to detail</span><span> and sound judgment.</span></span><span> </span></li></ul><ul><li><span><span>Building high-performing teams</span><span>. </span></span><span><span>You set</span><span> clear expectations </span><span>and provide </span><span>constructive feedback</span><span> and </span><span>coaching</span><span> to </span><span>support individual growth.</span></span><span> </span></li></ul><br><br><p class="job-description-header">What You'll Bring</p><ul><li><span><span>10-12+ years of experience leading projects and </span><span>change</span><span> initiatives that </span><span>delivered</span><span> measurable improvements in efficiency, service quality, or organizational effectiveness.</span></span><span> </span></li></ul><ul><li><span><span>Proven success </span><span>operating</span><span> across countries, functions, and seniority levels in a complex, matrixed global organization.</span></span><span> </span></li></ul><ul><li><span><span>Practical experience with technology-enabled transformation, including </span><span>Gen </span><span>AI, automation</span><span>,</span><span> and</span><span> digital products, and effective partnership with product and engineering teams.</span></span><span> </span></li></ul><ul><li><span><span>Deep knowledge of project and change management methodologies; relevant certification</span><span>s are </span><span>advantageous</span><span> (</span><span>e.g.</span><span> PMP, PRINCE2, MSP, </span><span>Prosci</span><span>, Agile).</span></span><span> </span></li></ul><ul><li><span><span>Experience at BCG or another professional services firm is </span><span>advantageous</span><span>.</span></span><span> </span></li></ul><br><br><p class="job-description-header">Who You'll Work With</p><p><span><span>This role will work with a broad range of team members and stakeholders, including:</span></span><span> </span></p><ul><li><span><span>The ES Service Excellence Senior Director and the ES Service Excellence team.</span></span><span> </span></li></ul><ul><li><span><span>The Enterprise Services Leadership Team, including the Global Head of Enterprise Services, Executive Directors, and Senior Directors.</span></span><span> </span></li></ul><ul><li><span><span>Key internal clients and </span><span>BCG </span><span>stakeholders outside ES.</span></span><span> </span></li></ul><ul><li><span><span>The ES Data & Digital Products organization, including Product Managers, Engineering teams, and Forward Deployed Engineers.</span></span><span> </span></li></ul><ul><li><span><span>Enterprise Services Business Partners across Finance, Risk, and Human Resources.</span></span><span> </span></li></ul><br><br><p>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. <br>BCG is an E - Verify Employer. <a href="https://careers.bcg.com/global/en/e-verify" target="_blank">Click here </a> for more information on E-Verify.</p>