Barcelona, Spain+3 moreMore locations: Milan, Metropolitan City of Milan, Italy | Berlin, Germany | Dublin, Ireland
Remote
Business & StrategyBusiness Operations
About the job
Requirements
You can understand an internal customer's needs, question assumptions and explain a recommendation clearly.
You have used code, APIs, automation or AI tools to solve real problems and can explain what you built, why you chose that approach and what happened when people used it.
You connect operational improvements to revenue, delivery quality, cost or capacity.
You can make progress without a complete brief and follow through when implementation gets difficult.
You can set priorities, give useful feedback and hold a small team accountable while staying close to the work.
You learn unfamiliar tools and domains quickly and care about the quality of the result.
Responsibilities
Own the operations roadmap by working with Sales, Growth, Content and Events to understand needs, prioritize by business impact, challenge requests where necessary, and make trade-offs explicit, including when requests come from founders.
Manage the existing revenue operations and systems engineering specialists, and help recruit and develop additional content/design and growth operations capacity.
Prototype, write code, connect systems and build automations hands-on when that is the fastest way to make progress, while giving the team clear direction and space to own delivery.
Ensure critical workflows have clear ownership, useful documentation and sensible standards for reliability, access and maintenance.
Work with business teams until solutions become part of their everyday work; evaluate success through better delivery, useful information and time saved.
During the handover, work closely with the co-founder who currently leads operations, then take responsibility for running and developing the function independently.
Establish clear priorities with the team, take ownership of the most important systems and deliver improvements that business teams can see and use.
Improve systems over time so routine work requires fewer manual interventions, teams have better information, and founders can step out of day-to-day operations.
Desired Qualifications
Consulting or similar client-facing experience would be useful.
Experience managing processes in a startup would be valuable.
Take over founder-led operations and build the systems that help us grow.
You might be a consultant who moved into a startup, a founder’s associate already running important parts of a business, or an operator who has started building software and automations yourself.
You enjoy understanding how a business works, finding what slows it down, and making it work better. You can turn an unclear problem into a practical plan, bring people with you, and build the first solution.
We are looking for someone ready to take that ability further: own our operations function, lead a small team, and join the company’s leadership team.
About us
Platform Engineering Masters is the company behind platformengineering.org and PlatformCon. We bring together engineers, technology leaders and vendors through our community, conferences, education and Weave Intelligence.
As the business grows, the systems behind it need to grow too: how we deliver for customers, run events, produce content, understand performance and share information across teams.
Our co-founder, Christoph currently leads operations. You will work closely with him during the handover, then take responsibility for running and developing the function independently. You will report to Luca, our Managing Director.
The challenge
We have a working business, an existing operations team and plenty already being built. We also have manual handovers, disconnected information and processes that depend too much on particular people.
Your job is to decide what needs attention, understand the business problem behind each request, and lead the work through to a solution people actually use.
Some of the questions you will tackle:
How do we turn a customer commitment into a reliable delivery process across sales, content and events?
How do we give teams trustworthy information about what is working and where to focus?
How do we make recurring work, such as publishing a webinar or delivering a sponsored asset, easy to run consistently?
Which problems need custom software, which need better use of existing tools, and which simply need a clearer process?
How do we keep improving our systems without making the business dependent on their original builders?
What you will own
The operations roadmap. Work directly with Sales, Growth, Content and Events to understand their needs. Prioritize by business impact, challenge requests where necessary, and make trade-offs explicit, including when requests come from founders.
A small, growing team. You will manage our existing revenue operations and systems engineering specialists from the start, and help recruit and develop additional content/design and growth operations capacity.
Hands-on delivery. Prototype, write code, connect systems and build automations yourself when that is the fastest way to make progress. Give your team clear direction and space to own delivery.
Systems that last. Make sure critical workflows have clear ownership, useful documentation and sensible standards for reliability, access and maintenance.
Adoption and results. Work with business teams until the solution is part of their everyday work. Judge success by better delivery, useful information and time saved.
Your remit is the operational systems supporting the business. Functional leaders own their commercial, editorial and event outcomes; you work with them to make those outcomes easier to achieve.
What you will bring
Structured problem-solving and strong communication. You can understand an internal customer’s needs, question assumptions and explain a recommendation clearly. Consulting or similar client-facing experience would be useful.
Evidence that you build. You have used code, APIs, automation or AI tools to solve real problems. You can walk us through what you built, why you chose that approach and what happened when people used it.
Commercial judgment. You connect operational improvements to revenue, delivery quality, cost or capacity.
Ownership in an ambiguous environment. You can make progress without a complete brief and follow through when implementation gets difficult.
Readiness to lead. You can set priorities, give useful feedback and hold a small team accountable while staying close to the work.
Curiosity about technology and the business. You learn unfamiliar tools and domains quickly and care about the quality of the result.
Experience managing processes in a startup would be valuable. You do not need to have held a Head of Operations title or worked in every area this role touches. We care more about your judgment, learning speed and track record than a particular CRM certification or tool stack.
What success looks like
In your first months, you will establish clear priorities with the team, take ownership of the most important systems and deliver improvements that business teams can see and use.
Over time, routine work will run with fewer manual interventions, teams will have better information, and the founders will be able to step out of day-to-day operations with confidence.
Why join
You will inherit a real team, work directly with leadership and have the mandate to shape an important part of a growing business. This is an opportunity to move from solving individual problems to owning the function that solves them.
Interested?
Send us your CV or profile and a short example of something you improved or built. Tell us what the problem was, what you personally did and what changed. If you have any questions, please contact [email protected]
The CNCF landscape has 230+ tools. Choosing from it is where platform teams get stuck.
The CNCF just celebrated its 10th anniversary. What started with Kubernetes and around twenty member organizations has grown into an ecosystem of over 230 projects and 300,000 contributors. It's also, for most platform teams, the first place things go wrong.
The landscape is the parts bin
If you've seen the CNCF landscape diagram (the one that tries to show every project in the ecosystem), you know the feeling it produces: not inspiration, but paralysis. It's the parts bin at the world's biggest hardware store, organized by category and completely silent on what you're actually building.
The projects are real, the communities behind them are doing important work, and many of the tools are excellent. Excellent and interchangeable are different compliments, and the landscape diagram doesn't tell you which one you're looking at. It shows you what exists. It doesn't tell you which combination works at production scale, on your cloud provider, with your team size, without subtle incompatibilities you'll discover six months in.
So platform teams evaluate. They read documentation, run proof-of-concepts, compare tools that were built to solve slightly different versions of the same problem and therefore can't quite be compared on equal terms. This phase doesn't show up in any project plan. It appears later as slippage: timelines that keep moving, roadmap items that keep getting pushed, and a growing sense that the foundation is taking longer than expected.
It is taking longer than expected. That's the pattern across nearly every team that builds a platform from scratch. The CNCF landscape is where the delay starts.
The community has noticed too
PlatformEngineering.org, the community most associated with evangelizing the discipline, recently announced they're building a consultancy to help teams navigate platform adoption. You can read that as straightforward professional services. You can also read it as an acknowledgment that the complexity of getting from "we should do platform engineering" to "we have a functioning platform" is significant enough to warrant an entire advisory practice.
That's not a knock on the community. It's evidence that the selection and integration problem is real, recognized, and not getting simpler as the ecosystem grows.
Vercel's CPO Tom Occhino framed the underlying pattern directly in a recent interview: almost every company building platform infrastructure is doing work that's fundamentally undifferentiated. The plumbing is generic. The differentiation lives somewhere else: in the products, the services, the things that actually face customers. Every week spent evaluating whether to use tool A or tool B instead of tool C is a week not spent on the work that compounds. Giant Swarm GmbH'd add one thing to that: undifferentiated work doesn't announce itself as undifferentiated. It shows up disguised as due diligence.
Choice requires a decision framework to be useful
Without a decision framework, more tools just add noise.
To turn 230+ projects into a production platform, you need to know which combinations work: not in theory, not in a proof-of-concept, but under real load, across upgrades, in the environments your workloads actually run in. You need to know which tools fail in subtle ways six months after deployment. Which upgrades break assumptions made by adjacent components. Which configuration choices made early constrain choices you'll want to make later.
That knowledge doesn't live in documentation. It accumulates through operating these systems at scale, across many environments, over years. The CNCF's own Q1 2026 Technology Radar, released at KubeCon EU in March, shows which tools developers are standardizing on. That's useful. It still doesn't tell you how they interact at production scale in your specific environment. In its experience across 150+ production clusters, the 6-12 months to production most teams experience doesn't start when they write code. It starts when evaluation does.
This is what curation actually means. Not picking popular tools from a list (anyone can do that), but making defensible choices about combinations, having tested those choices under conditions that resemble production, and knowing when the landscape has shifted enough that a previous choice should be revisited.
The honest trade-off
The CNCF ecosystem isn't the problem: its projects are the foundation of every serious cloud native platform, including ours. The community-driven development model produces tools that proprietary vendors simply can't match for depth, transparency, and rate of improvement.
The argument is narrower: abundance is only useful with selection. The landscape gives you the raw materials. What you do with them (which ones you choose, how you combine them, how you keep that combination healthy over time) is a separate problem, and it's a harder one than the landscape diagram suggests.
If you want to understand what that problem costs once you're past the evaluation phase and into the build and operational phases, the follow-up post breaks it into three distinct components. Each one has a different shape, and each one requires a different response.
The CNCF landscape is the parts bin, sorted better than most and still just a parts bin. The hard work starts when you try to build something specific with it.