Lalamove

On-demand last-mile delivery platform

Driver Operations Associate - Driver Assistance

Customer SupportConfirmed live in the last 24 hours

Full-timeParañaque, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

Strong verbal communication skills with empathy and patience when handling frustrated drivers or clients.
Ability to assess concerns quickly, remain calm under pressure, and provide effective solutions.
Experience managing complex or sensitive driver cases.
Ability to identify patterns, inefficiencies, and risks from case data and act on insights.
Clear and professional written and verbal communication skills.
Proficiency with dashboards, ticketing tools, and reporting systems.
College graduate.
Knowledge of Microsoft Excel and Google Sheets.
Experience using case management or customer relationship management tools, such as Salesforce, Zendesk, or proprietary platforms.
Experience in case management, driver support, or customer service in a fast-paced environment.

Responsibilities

Provide daily face-to-face assistance to drivers with account concerns.
Ensure a positive experience for drivers visiting the hub.
Provide clear and accurate information about the service.
Manage and resolve high-priority or complex driver cases, including safety violations and cases that may impact the brand.

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

What You'll Do:

Daily face-to-face assistance for drivers involving account concerns.
Ensure positive experience for drivers visiting the hub
Provide clear and accurate information regarding the service
Manage and resolve high-priority or complex driver cases, including safety violations and brand impacting cases.

What We Seek:

Strong verbal communication skills with empathy and patience in handling frustrated drivers or clients.
Quick to assess concerns, stay calm under pressure, and provide effective solutions.
Experienced in managing complex or sensitive driver cases.
Able to identify patterns, inefficiencies, and risks from case data and act on insights.
Clear and professional communicator in both written and verbal interactions.
Proficient in using dashboards, ticketing tools, and reporting systems.

What You'll Need:

College graduate
Knowledgeable in using Microsoft Excel and Google Sheets
Experience using case management or CRM tools (e.g., Salesforce, Zendesk, proprietary platforms)
Experience in case management, driver support or customer service in a fast-paced environment

About the Company

Lalamove

On-demand last-mile delivery platform

Lalamove is a technology-driven logistics platform that provides on-demand last-mile delivery in urban areas across Asia and the Americas. Its mobile app connects individuals and businesses with a network of drivers to handle fast or scheduled deliveries, ranging from small parcels to bulky items. Deliveries are priced based on distance, weight, and optional services like multiple stops. The service targets a wide range of customers, from individuals to small businesses and large enterprises, and aims to offer a seamless, efficient delivery experience by leveraging its driver network and digital platform.

Company size: 5,001-10,000
Company stage: Series F
Total funding: $2.5B
Headquarters: Sham Shui Po District, Hong Kong
Founded: 2013

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