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Full-Time

Quality Executive

Posted on 6/27/2024

Octopus Energy

Octopus Energy

1,001-5,000 employees

Provides 100% renewable electricity solutions

Data & Analytics
Energy

Entry

Manchester, UK

Category
QA & Testing
Quality Assurance
Requirements
  • Agility to adapt in a fast-paced environment
  • Strong analytical skills for structured feedback and support
  • Keen attention to detail
  • Excellent critical thinking abilities
  • Proficiency in handling challenging situations
  • Effective workload management and task prioritisation
  • Supportive team player within the Low Carbon Tech department
  • Exceptional verbal and written communication skills
  • Capability to thrive under pressure and meet deadlines
  • Demonstrate honesty, empathy, and objectivity
  • Proficient IT skills with a good understanding of Google Workspace or similar tools
  • Prior experience in the energy sector is advantageous but not mandatory
  • May require occasional travel and overnight stays
Responsibilities
  • Oversee Quality Assurance across Low Carbon Tech Product sales channels
  • Drive enhancement of Quality monitoring processes
  • Review content and training materials for accuracy, truthfulness, and compliance
  • Foster a culture of excellence and empower a customer-centric team
  • Provide impartial support in addressing complaints and offering insights
  • Initiate corrective actions to prevent mis-selling and improve customer experience
  • Collaborate with Product Leadership Teams for issue resolutions
  • Use analytical skills to preempt trends and provide recommendations
  • Manage process enhancements for end-to-end customer satisfaction

Octopus Energy provides 100% renewable electricity sourced from solar, wind, and water, offering smart tariffs for smart meters, including intelligent electric vehicle charging and off-peak electricity options. The company is dedicated to advancing transformative technologies to drive renewable energy adoption and reduce global dependence on fossil fuels.

Company Stage

Private

Total Funding

$2.5B

Headquarters

, United Kingdom

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%