Junior National Account Manager

Overview

The Junior National Account Manager supports the management and growth of key customer accounts by providing responsive customer service, coordinating order fulfillment, and maintaining strong operational communication. This role works closely with Sales Management to develop product knowledge, understand sales strategies, and build customer relationships while ensuring customer requirements are met accurately and efficiently. The Junior National Account Manager assists with quoting, inventory management, order tracking, shipment coordination, issue resolution, and quality-related matters to help deliver exceptional service and support business objectives.

This position offers an opportunity to develop account management skills while gaining exposure to customer relationship management, sales processes, and supply chain operations within a fast-paced environment.

Responsibilities

• Respond to customer inquiries and quotes in an effective, timely manner
• Work with Sales Management to learn more about product lines, sales strategy, and cultivating customer relationships
• Review customer specifications and select the material that complies with request, making note of exceptions
• Plan sequence shipments
• Assist management and Quality control with both customer and material (Mill) Nonconformances (NCR’s)
• Monitor and maintain inventory levels
• Track and troubleshoot orders
• Add and review freight/rush charges
• Correct discrepancies between purchase orders and customers invoices
• Process and document retuned material as required
• Maintain the preservation of records (Sales, Orders, services, etc.)
• Communicate with operations daily regarding material and delivery requirements
• Comply with all HSE, QMS and Corporate policies
• Performs other duties as assigned by a Management/Supervisor

Qualifications

Education and Experience:

• Bachelor's degree (B.A.) from four-year College or University.
• Minimum 1 year of experience in sales or assisting sales.
• Minimum 1 year of experience with reading and understanding Mill Test reports and customer specifications.

Knowledge/Skills/Competencies:

• High level communication skills
• High level computer and document processing skills
• Excellent critical thinking ability
• Able to plan, prioritize, and multi-task

About Us

Triple‑S Steel is a family-owned steel service center with a growing national and global presence. For more than 65 years, we’ve built our reputation on strong relationships, dependable service, and a commitment to the people and communities we serve.

We offer the strength and stability of an established industry leader while maintaining a collaborative and supportive work environment where colleagues can grow, make an impact, and build long-term careers.

We offer a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off (PTO) and paid holidays
• Paid parental leave
• Tuition reimbursement
• Company-paid life and disability insurance
• HSA/FSA options and Employee Assistance Program (EAP)
• Profit-sharing bonus eligibility