Lead Technical Program Manager

Job responsibilities

• Drive enterprise project management initiatives, coordinating and delivering programs that span multiple organizations and business units
• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Oversee identity and access management, data quality, and data retention and destruction
• Lead partner teams in disaster recovery, security, and vulnerability management efforts
• Promote reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards
• Coordinate with stakeholders to ensure application stability, resiliency, and compliance with firm policies
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Experience in enterprise project management, driving initiatives across multiple organizations
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Technical exposure in technology resiliency, governance, risk and compliance, asset management, vulnerability management, incident and event management, development, operations, strategy, security operations, data protection, and identity and access management
• Ability to distill broad guidance into actionable tasks and navigate complex processes
• Demonstrated leadership across organizational boundaries and demonstrates control orientation, communication, presentation, negotiation, and collaboration skills
• Ability to build rapport and exercise authority in a collaborative environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

• Experience supporting a mix of SaaS and internally developed applications
• Experience architecting IT solutions, including hands-on involvement in solution design and implementation
• Familiarity with healthcare payments or financial technology environments
• Proven ability to manage workload priorities in a fast-paced, priority-driven environment
• Experience with vendor management and cross-functional collaboration
• Advanced skills in process documentation and operational excellence