HybridThree days per week in the office; remote on Wednesday and Friday.
Growth & MarketingGrowth Marketing
About the job
Requirements
Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith.
Have at least two years of experience with email marketing and data analysis.
Have knowledge of HubSpot; knowledge of Salesforce is an advantage.
Communicate clearly in writing and verbally across all levels of management.
Be detail oriented, committed to accuracy, flexible, able to work independently, and maintain confidentiality.
Have strong general computer skills and competent working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook, and the Internet.
Be able to perform sedentary office work, sit for extended periods, operate a computer and standard office equipment, communicate in person and over the phone, and occasionally stand, walk, bend, or reach; the role may occasionally require lifting or carrying up to 20 pounds.
Maintain safety and ergonomic awareness while performing the job.
Model Joni and Friends’ Christian beliefs and practices during working and nonworking hours; support fellow staff and volunteers in following Christ; engage with people living with disabilities in a manner consistent with the organization’s mission; participate in or lead prayer and worship; affirm the Statement of Faith annually; uphold the organization’s Mission, Vision, and Values; and actively attend a church whose statement of faith does not contradict Joni and Friends’ Statement of Faith.
Responsibilities
Assist with execution of email marketing campaigns, including strategy, best practices, audience segmentation, and testing.
Cultivate constituents for fundraising and volunteer engagement opportunities.
Build and send emails in HubSpot, including newsletters, fundraising appeals, event promotions, and volunteer recruitment messages.
Optimize email key performance indicators, including inbox deliverability, data feeds, and mobile metrics, and refine segment lists based on constituent behavior.
Guide staff in using Salesforce to send emails to constituents, including creating templates as needed.
Assist with resolving email-related issues in the internal ticketing platform.
Maintain process documentation and streamline processes to improve efficiency.
Develop and manage processes for collecting SMS opt-ins from constituents.
Develop SMS strategies for donor and volunteer engagement, including segmentation, sequencing, and dynamic content.
Manage SMS message creation and delivery through HubSpot.
Analyze email metrics to evaluate campaign success and guide staff in developing action plans for future campaigns.
Analyze SMS metrics to evaluate effectiveness and guide strategy.
Stay current on marketing strategy and innovation trends and maintain expert knowledge of HubSpot.
Recommend tools to enhance constituent cultivation, engagement, and customization.
Perform other duties and projects assigned by the supervisor to support department and ministry needs.
Desired Qualifications
Understanding of Christian ministry, specifically Joni and Friends.
Duties:
Email Marketing
Assist with execution of email marketing campaigns including overall strategy, best practices, audience segmentation, and testing
Assist with cultivation of constituents for fundraising and volunteer engagement opportunities
Build and send emails in HubSpot including newsletters, fundraising appeals, event promotions, volunteer recruitment, and others
Guide staff in utilizing Salesforce to send emails to constituents, including creating templates as needed
Assist with resolution of email-related issues in the internal ticketing platform
Maintain documentation of processes, streamlining to improve efficiencies
SMS Marketing
Develop and manage process to collect SMS (short message service) opt-ins from constituents
Develop SMS strategies for donor and volunteer engagement including the segmentation strategy, sequencing, and dynamic content
Manage SMS message creation and delivery through HubSpot
Data Analysis
Analyze email metrics to evaluate success to guide staff in the development of action plans for future campaigns that drive improved results
Analyze SMS metrics to evaluate effectiveness and drive strategy
Industry Knowledge and Advancements
Stay current on industry trends related to marketing strategies and innovation; maintain expert status on HubSpot
Recommend new tools to enhance cultivation, engagement, and customization
Other duties and projects as assigned by supervisor to support department and ministry needs
Qualifications:
Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
Desire to serve in a growing and dynamic Christian service ministry
2+ years of experience with email marketing and data analysis
Knowledge of HubSpot preferred; knowledge of Salesforce a plus
Excellent interpersonal skills; professional ability to communicate clearly in written and verbal forms across all levels of management
Must be detail oriented, committed to accuracy, and team player who is flexible and able to work independently
Must have a strong sense of confidentiality
Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet
Understanding of Christian ministry and specifically Joni and Friends is desirable
Physical requirements: This position primarily involves sedentary work in an office setting. The employee must be able to sit for extended periods, operate a computer and other standard office equipment, communicate clearly in person and over the phone, and occasionally stand, walk, bend, or reach to access files and supplies. The role may also require occasionally lifting or carrying items up to 20 pounds. Work is performed in a professional office setting with occasional movement throughout the facility. The environment is typically quiet to moderate in noise level, with standard lighting and temperature conditions. Employees are expected to maintain safety and ergonomic awareness while performing all tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Compensation: We are offering $23.50 - $28.00 per hour and this position will work at our Agoura Hills office. We have a hybrid schedule at Joni and Friends, working Monday, Tuesday, and Thursday in the office, and remote on Wednesday and Friday.
EMPLOYEE MINISTRY ENGAGEMENT:
Joni and Friends is a Christ-centered community. Therefore, we expect every employee at Joni and Friends to excel in their walk with Christ and in their specific employment role in our Christian community. We purposely create a gospel-centered environment and offer leadership and development training to help employees perform their work with integrity and excellence, serving in our Christian community at Joni and Friends to fulfill our religious ministry: to share the gospel and serve people living with disabilities.
All employees do this, regardless of their specific role, by:
Modeling Joni and Friends’ Christian beliefs and practices to advance our gospel mission during working hours and nonworking hours
Supporting fellow staff and volunteers at Joni and Friends in following Christ, by praying for each other, sharing Scripture and setting an example of how to live a faithful Christian life
Engaging in the lives of people living with disabilities with love, dignity, and in a manner that commends and proclaims the gospel.
Participating or leading in prayer and worship during meetings, events, and outreaches
Affirming the Joni and Friends Statement of Faith annually and not engaging in any conduct or promoting any religious beliefs inconsistent with such beliefs
Upholding and advancing Joni and Friends’ Mission and Vision through a focus on our Values.
Actively attending a church that has a statement of faith that does not contradict Joni and Friends’ Statement of Faith
Joni and Friends seeks to glorify God in the way we conduct ourselves, and in the work we do together as a Christian community. Employment at Joni and Friends is not only a job but a ministry and a calling from God.