Patient Services Representative

Join our team as a Daytime, Full-Time, Patient Services Representative, at INTEGRIS Health Medical Group Baptist Pulmonology, in Oklahoma City, OK.

The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. 

This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

REQUIRED QUALIFICATIONS

EXPERIENCE:

• 6 months customer service experience

PREFERRED QUALIFICATIONS

EXPERIENCE:

• 1-year clerical experience
• Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding
• 6 months telephone customer service experience

INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

Responsibilities:

The Patient Services Representative responsibilities include, but are not limited to, the following:

• Responsible for receiving and/or dispatching incoming phone calls
• Collects payments for copays and deductibles
• Makes financial arrangements for patients
• Performs check in and out duties accurately and timely
• Makes appointments for visits and, if an emergency, informs a clinical employee or provider
• Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
• Accurately enters patient demographics into the practice management system
• Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
• Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
• Manages large call volume while maintaining excellent telephone etiquette
• Organizes workflow to meet patient needs in a timely manner
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Reports to Office Manager/Supervisor.