V

Virginia Department of Social Services

Human services for Virginians

Human Services Assistant 3

Full-TimePosted on 10/19/2026Deadline 10/30/26
$28.5k - $40k
Mid
Chatham, VA, USA
In Person
Social & Community ServicesCase Management & Advocacy

About the job

Requirements
  • High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, social or behavioral sciences, business, or a related field, and relevant work experience in public administrative support work, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
  • Considerable knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting service quality standards, and evaluating customer satisfaction.
  • Considerable knowledge of the structure and content of the English language, including word meanings and spelling, composition rules, and grammar.
  • Considerable knowledge of administrative and clerical procedures and systems, including word processing, spreadsheets, managing files and records, and office procedures and terminology.
  • Working knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; eligibility requirements for assigned programs; and available community resources.
  • Some knowledge of laws, regulations, requirements, and policies governing local, state, and federal social, assistance, and housing programs.
  • Skill in operating automated office equipment, including calculators and fax/copiers, and computer-driven word processing, spreadsheet, graphics, and file maintenance programs.
  • Ability to communicate effectively with program participants; plan, organize, and prioritize work; establish working relationships with clients, professionals, co-workers, and the public to exchange ideas and coordinate activities; accept direction and follow procedures; counsel others; organize and post-date information from records, reports, and other sources using the appropriate format; resolve conflicts; create forms, charts, and graphs; perform arithmetic and compute rates, ratios, and percentages; draw and interpret bar graphs; make screening decisions using specific criteria; read and interpret documents such as safety rules, operating and maintenance instructions, and manuals; and conduct effective face-to-face and telephone interviews.
  • Applicants may be subject to criminal history and central registry searches, driving record checks, pre-employment drug screening, fingerprint checks, local agency checks, employment verification and references, education verification, credit checks when relevant, and other checks requested by the hiring authority.
  • Must be willing to work in a community emergency shelter during a disaster or emergency.
  • Must have a valid driver's license and a satisfactory driving record.
  • Applications must be submitted electronically through the website; mailed, emailed, faxed, or hand-delivered applications and resumes are not accepted.
  • Applications must include complete work history, including periods of unemployment if applicable.
Responsibilities
  • Screen clients for benefits and services.
  • Interview clients and explain programs, services, policies, and procedures.
  • Assist clients with applications and perform initial application screening.
  • Evaluate and approve agency providers.
  • Research information and databases to obtain or verify information needed to process applications.
  • Serve as the initial point of contact for applicants and clients seeking benefits, services, or information.
  • Provide information about programs, benefits, general eligibility requirements, policies, and procedures.
  • Refer clients directly to services and provide information to clients seeking assistance.
  • Maintain logs of client documentation received.
  • Schedule and coordinate appointments for clients to meet with benefits, employment, or services staff.
  • Contact clients for requested or needed information and respond to routine questions in person, by email, or by telephone.
  • Analyze needs, coordinate resources to support families and clients, and generate payments for services when appropriate.
  • Interview clients and assess emergency needs.
  • Prepare periodic, special, and other statistical reports.
  • Assist with orientation and training of new staff.
  • Conduct adoption searches using court records, libraries, agency files, the internet, and city directories, and make initial contact when a match is found.
  • Assist with subsidy billings and payments.
  • Prepare financial and statistical forms and reports, case documentation, and court reports.
  • Assist in conducting supervised visitation.
  • Coordinate special event programs and unit events.

About the company

V

Virginia Department of Social Services

View
Website

Virginia Department of Social Services is the state agency that designs and administers human-service programs for people and families across Virginia. Its responsibilities include food and energy assistance, foster care and adoption, child support, licensing, and abuse and neglect prevention. The department works with local social-services agencies and community partners to deliver benefits, protection, and family support. The agency spans benefits administration, protection, family services, regulation, and statewide oversight while providing policy, systems, funding, training, and operational support to Virginia’s locally administered social-services network.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A

Get referred to Virginia Department of Social Services

See people who can refer or advise you