V

Virginia Department of Social Services

Human services for Virginians

Human Services Assistant 3

Full-TimePosted on 10/19/2026Deadline 10/30/26
$28.5k - $40k
Mid
Chatham, VA, USA
In Person
Social & Community ServicesCase Management & Advocacy

About the job

Requirements
  • High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, social or behavioral sciences, business, or a related field, and relevant work experience in public administrative support work, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
  • Considerable knowledge of customer and personal services, including customer needs assessment, service quality standards, and customer satisfaction evaluation.
  • Considerable knowledge of English language structure and content, including word meaning and spelling, composition, and grammar.
  • Considerable knowledge of administrative and clerical procedures and systems, including word processing, spreadsheets, files and records management, and office procedures and terminology.
  • Working knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; assigned-program eligibility requirements; and available community resources.
  • Some knowledge of laws, regulations, requirements, and policies for local, state, and federal social, assistance, and housing programs.
  • Skill in operating automated office equipment, including a calculator and fax/copier, and computer-driven word processing, spreadsheet, graphics, and file-maintenance programs.
  • Ability to communicate effectively with program participants; plan, organize, and prioritize one's own work schedule; establish and maintain working relationships sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize and post-date information from records, reports, and other sources using the appropriate format; resolve conflicts with clients, professionals, and employees; create forms, charts, and graphs; perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages and draw and interpret bar graphs; make screening decisions using specified criteria; read and interpret documents such as safety rules, operating and maintenance instructions, and manuals; and conduct effective interviews in person and by telephone.
  • May be subject to criminal history, Central Registry, and DMV driving-record checks, pre-employment drug screening, fingerprint checks by State Police and the FBI, local agency checks, employment and reference verification, education verification relevant to employment, relevant credit checks, and other checks requested by the hiring authority; employment offers are contingent upon satisfactory results.
  • Must be willing to work in a community emergency shelter in the event of a disaster or emergency.
  • Must have a valid driver's license and satisfactory driving record.
  • Must submit the application electronically through the website; mailed, emailed, faxed, and hand-delivered applications and resumes are not accepted.
  • Applications must include complete work history, including periods of unemployment if applicable.
Responsibilities
  • Serve as the initial point of contact for clients and applicants seeking benefits or services and screen clients for benefits and services.
  • Interview clients and applicants about benefits and service programs, explain programs, services, policies, procedures, and general eligibility requirements, and conduct effective interviews.
  • Assist clients with applications, including completing applications and performing initial application screenings.
  • Evaluate and approve agency providers.
  • Research information and use databases to obtain or verify information needed to process applications.
  • Provide information to clients seeking services and make direct referrals for services.
  • Maintain logs of received client documentation.
  • Schedule and coordinate appointments for clients to meet with benefits, employment, or services staff.
  • Contact clients to obtain requested or needed information and respond to routine questions in person, by email, or by telephone.
  • Analyze client and family needs, coordinate supporting resources, and generate payments for services when appropriate.
  • Interview clients and assess emergency needs.
  • Prepare periodic, special, and other statistical reports.
  • Assist with the orientation and training of new staff.
  • Conduct adoption searches using court records, libraries, agency files, the Internet, and city directories, and make initial contact when a match is found.
  • Assist with foster-care subsidy billings and payments.
  • Prepare financial and statistical forms and reports, case documentation, and court reports.
  • Assist in conducting supervised visitation.
  • Coordinate special event programs, including Toys for Tots, Annual Art Sale, Bags & Bears, and unit events.

About the company

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Virginia Department of Social Services

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Virginia Department of Social Services is the state agency that designs and administers human-service programs for people and families across Virginia. Its responsibilities include food and energy assistance, foster care and adoption, child support, licensing, and abuse and neglect prevention. The department works with local social-services agencies and community partners to deliver benefits, protection, and family support. The agency spans benefits administration, protection, family services, regulation, and statewide oversight while providing policy, systems, funding, training, and operational support to Virginia’s locally administered social-services network.

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