Director of Revenue Operations

You are an experienced Revenue Operations leader who knows how to build the operating discipline, insights, systems, and processes required to scale a B2B SaaS business.

You combine strategic thinking with strong operational and technical acumen. You are equally comfortable discussing revenue performance and forecasting with executives, diagnosing a pipeline or conversion issue, establishing governance across Sales, Customer Success, Finance, and Marketing, or challenging whether a process or technology investment is actually delivering business value.

You are naturally curious and analytical. You don’t simply report what happened, you dig into why it happened, what is likely to happen next, and what the business should do about it.

WHAT YOU WILL BE DOING

As Director of Revenue Operations, you will lead Riva’s Revenue Operations function and team as an independent, enterprise-wide operating capability.

You will be accountable for the governance, measurement, Business Intelligence, forecasting, process architecture, systems strategy, and continuous improvement of Riva’s revenue engine. Your mandate is to create a predictable and scalable operating environment that gives leaders trusted information, improves execution across the customer lifecycle, and supports Riva’s next stage of growth.

You will partner closely with Sales, Marketing, Customer Success, Finance, IT, and the executive team while maintaining an enterprise-wide perspective on priorities and decisions.

More specifically, your responsibilities will include:

Revenue Strategy, Planning & Performance

• Partner with executive and functional leadership to translate company growth objectives into measurable revenue plans, operating metrics, and execution priorities.

• Establish and lead the operating cadence for revenue performance, including pipeline, forecast, bookings, ARR, retention, expansion, productivity, and other key SaaS metrics.

• Own and continuously improve revenue forecasting methodologies, processes, and governance to improve predictability and executive confidence.

• Develop the analytical frameworks required to understand revenue performance across segments, products, channels, cohorts, and stages of the customer lifecycle.

• Identify performance gaps, diagnose root causes, quantify business impact, and recommend actions to leadership.

• Partner closely with Finance on annual planning, forecasting, performance reporting, capacity planning, and the alignment of financial and operational revenue metrics.

• Support territory, quota, capacity, productivity, and compensation planning as Riva’s go-to-market organization evolves.

Business Intelligence & Decision Support

• Establish Revenue Operations as a trusted source of Business Intelligence and decision support for Riva’s leadership team.

• Develop and govern an executive KPI framework that establishes consistent definitions, methodologies, ownership, and sources of truth for key revenue metrics.

• Lead the development and adoption of dashboards, reporting, analytics, and self-service Business Intelligence that enable leaders and teams to make faster, better-informed decisions.

• Move reporting beyond describing what happened by providing insight into why performance changed, what is likely to happen next, and where action is required.

• Drive analysis across areas including pipeline health, conversion, sales productivity, segmentation, cohort performance, customer retention, churn, expansion, and go-to-market efficiency.

• Partner with technical and functional stakeholders to establish a scalable Revenue Intelligence architecture connecting Riva’s operational systems with its Business Intelligence capabilities.

• Continually improve the quality, accessibility, usability, and adoption of revenue information across the company.

Revenue Process & Governance

• Own and continuously improve Riva’s end-to-end revenue processes, with particular focus on the Lead-to-Invoice lifecycle.

• Establish clear process ownership, decision rights, controls, service levels, and accountability across functional boundaries.

• Identify friction, unnecessary complexity, and process breakdowns that negatively affect revenue performance or customer experience.

• Establish formal change governance for revenue processes, systems, data, and reporting.

• Introduce industry best practices and standardized processes before introducing unnecessary customization or technical complexity.

• Develop measurable standards for process adoption and performance and ensure improvements produce demonstrable business outcomes.

• Facilitate cross-functional decisions when competing departmental priorities affect the overall performance of the revenue engine.

Revenue Systems, Data & Architecture

• Provide strategic leadership for Riva’s revenue technology ecosystem, including Salesforce and its integrations with platforms such as HubSpot, ChurnZero, Zuora, QuickBooks, Business Intelligence tools, and other revenue technologies.

• Treat Salesforce as a strategic business platform with clear product ownership, governance, architecture standards, and a long-term roadmap.

• Partner with the Revenue Systems & Architecture Lead to establish platform strategy, architecture standards, integration governance, data quality expectations, and technology priorities.

• Ensure technology investments are driven by business requirements, scalable processes, measurable outcomes, and appropriate return on investment.

• Reduce unnecessary customization and technical debt while improving system adoption, reliability, automation, and usability.

• Establish strong governance over revenue data, including definitions, quality standards, ownership, completeness, and appropriate sources of truth.

• Evaluate automation and AI opportunities where they can measurably improve productivity, insight, customer experience, or decision-making.

Leadership & Organizational Development

• Build, lead, coach, and develop a high-performing Revenue Operations team with capabilities spanning systems, Business Intelligence, analytics, process management, and operational execution.

• Establish clear responsibilities and accountability across the RevOps function so strategic work is not displaced by reactive requests and tactical projects.

• Develop a RevOps roadmap aligned with Riva’s strategic priorities and communicate progress, outcomes, risks, and trade-offs to executive stakeholders.

• Create effective prioritization and intake processes for RevOps initiatives and ensure resources are directed toward the highest-value opportunities.

• Build strong partnerships across Sales, Marketing, Customer Success, Finance, IT, and other functions while representing the interests of the enterprise.

• Lead change effectively, ensuring new processes, systems, reporting, and operating practices are understood, adopted, and sustained.

• Develop the function, team, and operating model required to support Riva as the business continues to scale.

WHAT YOU BRING TO THE ROLE

• 10+ years of progressive experience in Revenue Operations, Sales Operations, Business Operations, or a closely related discipline within B2B SaaS, including meaningful leadership experience.

• Demonstrated experience helping a SaaS organization scale through a comparable stage of growth, ideally from approximately $20M ARR through $75M+ ARR.

• Experience building, transforming, or materially improving a Revenue Operations function—not simply administering an established one.

• Strong understanding of B2B SaaS revenue models and metrics, including ARR, pipeline coverage, conversion, win rates, sales cycles, retention, churn, expansion, productivity, and forecasting.

• Demonstrated ability to develop reliable forecasting processes and provide executive-level revenue insights and recommendations.

• Strong Business Intelligence and analytical capabilities, including experience defining KPI frameworks, developing reporting strategies, analyzing complex datasets, and translating data into actionable business recommendations.

• Strong understanding of Salesforce and modern revenue technology ecosystems. You do not need to be the team’s primary Salesforce administrator, but you must be technically fluent enough to challenge architecture decisions, understand data and process implications, and guide platform strategy.

• Experience working with integrated go-to-market technologies across Sales, Marketing, Customer Success, Finance, and Business Intelligence.

• Strong process architecture and continuous improvement capabilities, including experience designing scalable end-to-end business processes and governance.

• Demonstrated ability to influence senior executives and functional leaders, particularly when priorities conflict or difficult trade-offs are required.

• Strong financial and commercial acumen and experience partnering closely with Finance on planning, forecasting, and business performance.

• Excellent written and verbal communication skills with the ability to translate complex operational and analytical concepts into clear executive-level recommendations.

• Experience leading, developing, and scaling high-performing teams.

• A track record of producing measurable business outcomes rather than simply completing projects.

CORE COMPETENCIES FOR SUCCESS

Business Acumen: Makes decisions based on what creates the greatest value for Riva as a whole rather than optimizing for an individual function.

Analytical Thinking & Decision Making: Uses data, structured analysis, and business judgment to identify root causes, evaluate alternatives, and recommend action.

Executive Communication & Influence: Communicates complex information clearly and credibly, influences decisions, and creates alignment across senior stakeholders.

Strategic Alignment and Design Thinking: Understands how strategy, people, process, data, and technology interact and designs solutions that scale.

Operational Excellence: Establishes disciplined, repeatable operating practices while continually identifying opportunities for improvement.

Digital Dexterity: Understands modern revenue technologies, data architecture, Business Intelligence, automation, and emerging AI capabilities and applies them pragmatically to business problems.  Asks thoughtful questions and challenges assumptions.

Talent Management & Development: Builds strong teams, creates clarity and accountability, coaches effectively, and develops future leaders.

WHAT SUCCESS LOOKS LIKE

Success in this role will be measured by the business outcomes Revenue Operations enables, including:

• Increased executive confidence in RevOps as a source of insight, governance, and decision support.

• Stronger adoption and business value from Riva’s broader revenue technology ecosystem.

• Increased accuracy and reliability of revenue forecasting.

• Improved pipeline health, visibility, and predictability.

• A trusted, governed source of truth for executive revenue reporting and Business Intelligence.

• Increased adoption and utilization of Business Intelligence across the company.

• Improved data quality and confidence in key revenue metrics.

• Greater consistency and adherence across core revenue processes.

• Reduced operational friction and unnecessary complexity across the revenue lifecycle.

• Effective cross-functional alignment and accountability across the revenue engine.

• A Revenue Operations organization capable of supporting Riva through its next stage of growth.

More About Riva

We are an Edmonton-based software development company with a global footprint. Our Relationship Engine creates seamless data flow between applications like email, calendar, contacts, and tasks and CRM – synchronizing data and eliminating the need for task switching, application toggling, and data entry duplication across platforms.

We offer a work culture that fosters diversity, equity, inclusion, and fun. Where curiosity is rewarded, and each day offers the chance to learn, grow, and contribute to the efforts of people you like, respect, and value.

What We Bring Table

Total compensation package including;

• RRSP/IRA matching.
• Paid vacation starting with 3-weeks.
• Paid wellness time allowing for flexible discretionary allocation for mental health, personal benefits, and personal time.
• Paid time off to volunteer with charities of your choice.
• Extended health care benefits, dental and life insurance.
• Professional development and training allowance for career advancement.

Must hold a valid work permit or be a permanent resident or citizen of Canada.

Riva is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

We appreciate all applicants for their interest in joining Riva. Please note that only candidates selected to move forward in the process will be contacted.