CFC

Cyber risk underwriting through MGA platform

Cyber Incident Manager

Project ManagementUpdated on Nov 13

Full-timeLondon, UKNo salary listedHybrid

About the Job

Requirements

Exceptional communication and stakeholder management skills.
Confidence speaking with people at all levels, including CEOs, CFOs, General Managers, IT Managers, and business owners.
Strong decision-making skills and the confidence to make recommendations and stand behind them.
Strong project coordination or project management skills.
Excellent attention to detail and organisational capability.
Ability to manage multiple priorities and competing deadlines.
Strong written communication and report-writing skills.
Professional judgement and problem-solving ability.
Commitment to delivering an exceptional customer experience.

Responsibilities

Manage cyber incidents from triage through to resolution.
Act as the primary point of contact for clients during an incident.
Coordinate technical specialists, investigators, and support teams to ensure actions are completed.
Lead incident calls and stakeholder meetings.
Manage action plans, timelines, priorities, and deliverables.
Provide regular updates to clients, insurers, legal counsel, and internal stakeholders.
Translate technical information into clear business-focused communication.
Work closely with executives and senior leaders to support decision-making.
Maintain incident records, reports, and documentation.
Support lessons learned and continuous improvement activities.
Build trusted relationships with clients and key stakeholders.
Identify risks, issues, and opportunities for improvement throughout the incident lifecycle.

Desired Qualifications

Experience in incident management, project management, operations, client service, consulting, or professional services environments.
Experience coordinating complex projects or stakeholder groups.
Cybersecurity knowledge is beneficial but not required.
Experience working in insurance, legal, technology, or risk-related industries.

Are you calm under pressure, confident making decisions, and able to communicate effectively with people at every level of an organisation?

We're looking for a Cyber Incident Manager to coordinate and manage cyber incidents from initial notification through to resolution. Whilst you'll work closely with technical specialists, this role is focused on project coordination, stakeholder management, communication, organisation and decision-making rather than hands-on technical cybersecurity.

You will become the central point of coordination during an incident, ensuring the right people are engaged, actions are progressing, stakeholders are informed, and clients receive an exceptional experience during what is often a challenging and stressful time.

This role is ideal for someone with strong organisational skills, professional confidence, excellent communication abilities and the judgement to assess information, make decisions and back themselves.

Managing cyber incidents from triage through to resolution.
Acting as the primary point of contact for clients during an incident.
Coordinating technical specialists, investigators and support teams to ensure actions are completed.
Leading incident calls and stakeholder meetings.
Managing action plans, timelines, priorities and deliverables.
Providing regular updates to clients, insurers, legal counsel and internal stakeholders.
Translating technical information into clear business-focused communication.
Working closely with executives and senior leaders to support decision making.
Maintaining incident records, reports and documentation.
Supporting lessons learned and continuous improvement activities.
Building trusted relationships with clients and key stakeholders.
Identifying risks, issues and opportunities for improvement throughout the incident lifecycle.

Exceptional communication and stakeholder management skills.
Confidence speaking with people at all levels, including CEOs, CFOs, General Managers, IT Managers and business owners.
Strong decision-making skills and the confidence to make recommendations and stand behind them.
Strong project coordination or project management skills.
Excellent attention to detail and organisational capability.
Ability to manage multiple priorities and competing deadlines.
Strong written communication and report-writing skills.
Professional judgement and problem-solving ability.
Commitment to delivering an exceptional customer experience.

Highly Regarded

Experience in incident management, project management, operations, client service, consulting or professional services environments.
Experience coordinating complex projects or stakeholder groups.
Cybersecurity knowledge is beneficial but not required.
Experience working in insurance, legal, technology or risk-related industries.

About the Company

CFC

Cyber risk underwriting through MGA platform

CFC Underwriting is a specialist insurance provider operating as a managing general agent (MGA) that underwrites on behalf of a panel of carriers, focusing on emerging and specialty risks with a strong emphasis on cyber. It uses a proprietary global insurance platform powered by data science to streamline underwriting across a portfolio of 50+ products, including cyber and professional liability, with an in-house incident response team adding comprehensive cyber risk management. It differentiates itself through its early focus on cyber, large in-house claims and incident response capabilities, and a global broker-driven distribution model. Its goal is to deliver fast, precise underwriting and robust risk management for technology-related and other specialty risks worldwide.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 1999

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