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Mercier Consultancy Group

German Speaking B2B Solutions Consultant

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria€18k - €24k

About the Job

Requirements

  • Native or fluent German, spoken and written, is mandatory.
  • A valid EU passport is mandatory.
  • Prior experience in B2B customer support services or client relations is required.
  • Applicants must be able to relocate to Sofia, Bulgaria.
  • Technological proficiency and a high aptitude for learning new software platforms are required.

Responsibilities

  • Provide high-level B2B consultative support to German-speaking corporate clients.
  • Resolve complex inquiries while ensuring industry-standard satisfaction in the customer support services sector.
  • Maintain professional relationships with stakeholders to drive long-term business growth.
  • Use advanced customer relationship management tools to log, track, and manage client interactions.
  • Collaborate with cross-functional teams to streamline service delivery processes.
  • Identify opportunities for service improvement to enhance the customer experience.
  • Stay updated on product knowledge to provide accurate and relevant solutions in German.

About the Company

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