Information Technology Engineer 2

Job Details

Info Technology Engineer II

Job Description

Position Summary:

The Epic Certified Systems Administrator manages the underlying infrastructure and system-level configuration of the Epic environment. This role is responsible for the day-to-day stability, performance, and maintenance of Epic's core systems, working closely with application teams, database administrators, and Epic technical services. The ideal candidate has deep knowledge of Epic’s architecture, a proactive approach to systems administration, and a commitment to high reliability in a clinical technology setting.

Key Responsibilities:

• Administer and maintain Epic environments, including Hyperspace, Interconnect, Chronicles, Cache/Iris, and other Epic-related components.
• Coordinate and implement Epic upgrades, system updates (SUs), hotfixes, and environment refreshes in collaboration with Epic application teams.
• Ensure system availability, performance, and capacity planning, with 24/7 monitoring and incident response protocols as needed.
• Manage Epic user session performance, backend processes, and scheduled jobs to optimize system operations.
• Maintain Epic's infrastructure components in collaboration with server, network, and security teams.
• Serve as the primary technical contact with Epic Technical Services (TS) for infrastructure and platform-related issues.
• Oversee interface engine administration (e.g., Bridges, Interconnect), certificate management, and API/HL7 connections as they relate to Epic systems.
• Ensure backup, disaster recovery, and business continuity plans are tested and functioning for all Epic-related systems.
• Document all configuration changes, processes, procedures, and systems diagrams related to Epic infrastructure.
• Support change control processes and work closely with Release Managers and Data Courier leads during coordinated releases.

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Epic Systems Administrator Certification required.
• 3+ years of experience in Epic infrastructure or systems administration.
• Strong knowledge of Epic’s architecture, including Chronicles, Interconnect, Hyperspace, and Cache/Iris.
• Proficiency in Windows server environments; experience with virtualization (e.g., VMware).
• Familiarity with Active Directory, DNS, load balancing, and certificate management.
• Solid understanding of IT security principles, HIPAA compliance, and healthcare systems support.
• Excellent troubleshooting, documentation, and communication skills.

Preferred Qualifications:

• Experience working in a large health system or academic medical center.
• Familiarity with monitoring tools (e.g., System Pulse).
• Experience supporting Citrix-based Epic access or end-user delivery platforms.
• Working knowledge of automation/scripting (e.g., PowerShell, Bash).

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

130 S 9th Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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