Visitor Services Supervisor

POSITION INFORMTION

Position\: Visitor Services Supervisor

Location\: Seasonal Lawrence Heritage State Park

Start Date\: 11/15/26

End Date\:  3/20/27 (18 weeks)

Work Hours\:  40 hours; Shift varies; weekends/holidays required

Number of positions\:  1 

Please note, if you are selected for this position and will be working less than 90 days, the position will automatically revert to a short-term position.

Our short-term positions are not part of the salary scale that is advertised within this job posting.  Should this position revert to a short-term seasonal position (less than 90 days), your salary rate will be discussed with you during the interview phase of the process.

Who We Are\:

The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts’ environmental resources and create a clean energy future for all residents. Through the stewardship of open spaces, the protection of environmental resources, and the advancement of clean energy, EEA works tirelessly to make Massachusetts a wonderful place to live, work, and raise a family.   Our commitment to environmental justice ensures that every resident, regardless of background or location, can live in a safe, clean environment and shares equally in the benefits of the clean energy transition. 

Who We Are as an Employer\:

At EEA, we create meaningful, inclusive opportunities that empower our employees to make a real difference in shaping the environmental future of Massachusetts. We foster a workplace culture where diversity is valued, innovation is encouraged, and collaboration thrives. Our employees play a vital role in advancing sustainability, environmental justice, and clean energy solutions, ensuring a positive and lasting impact on Massachusetts and its residents. 

The Department of Conservation and Recreation’s mission is to protect, promote and enhance our common wealth of natural, cultural and recreational resources for the well-being of all. The DCR is steward to one of the largest and most diverse state parks systems in the nation which includes more than 450,000 acres of parks, forests, water supply protection lands, beaches, lakes, ponds, playgrounds, swimming pools, skating rinks, trails, golf courses and parkways. DCR strives to be an exemplary leader in conservation and recreation. DCR’s staff is passionate, dedicated, and continuously employs best practices that are informed by expertise, and creates a sense of place through carrying out the mission.

Job Opening\:

The Department of Conservation and Recreation seeks applicants for the position Visitor Services Supervisor at Lawrence Heritage State Park for the winter 2026 Fall/2027 Winter season to perform the following duties. 

General Statement of Job Duties and Responsibilities\:

Under the general direction of the Park Supervisor and program direction of the Regional Interpretive Coordinator (RIC), the Visitor Services Supervisor (VSS) coordinates daily visitor services, interpretive programming, and educational activities at Lawrence Heritage State Park.

Detailed Statement of Job Duties and Responsibilities\:

1. Oversee daily visitor services at the Visitor Center. Welcome and assist visitors, respond to inquiries, provide information about park resources and programs, and support a welcoming and accessible visitor experience.

2. Supervise Park Interpreters and other assigned staff, including coordinating work schedules, reviewing payroll records, providing training and guidance, and supporting staff performance and professional development.

3. Plan, develop, deliver, and evaluate interpretive and educational programs, guided tours, and activities that highlight Lawrence's industrial, cultural, and community history and support DCR's mission and interpretive goals.

4. Coordinate educational programs and group visits, including scheduling, communication with teachers and group leaders, development of educational materials, and program delivery for audiences of different ages and abilities.

5. Collaborate with park staff, Friends Groups, community organizations, volunteers, and other partners to coordinate public programs, special events, and outreach activities.

6. Prepare and maintain visitor information, program announcements, educational materials, and interpretive resources. Promote park programs through DCR-approved communication channels, including digital and printed materials.

7. Assist with the operation and upkeep of the Visitor Center, exhibits, and public spaces. Monitor conditions, perform routine upkeep as needed, and coordinate with park operations staff to maintain clean, safe, and welcoming facilities.

8. Coordinate and administer the Visitor Center's Community Gallery, including scheduling exhibitions, communicating with exhibitors, coordinating installation and removal, and maintaining related records. Ensure exhibitions are appropriate to the park's interpretive themes, cultural resources, and DCR's mission and guidelines.

9. Plan and coordinate interpretive special events, at Lawrence Heritage State Park and its satellite properties. Work with DCR staff, park partners, and community organizations to ensure programs are site-relevant, align with the park’s interpretive themes and DCR goals.

10. Coordinate community use of park facilities for programs, exhibitions, and special events. Review requests for alignment with the park’s interpretive mission, site significance, and DCR policies. Manage scheduling, communications, logistics, and documentation with park staff and community partners.

11. Maintain accurate program records, attendance data, schedules, and reports. Prepare correspondence and program documentation, including interpretive program outlines and evaluations, as needed.

12. Assist the Park Supervisor with daily operations, including opening and closing facilities, coordinating activities and permits, responding to operational needs, and providing supervisory coverage when assigned.

13. Work with park management, DCR Interpretive Services, and other agency staff to identify program needs, support park initiatives, and participate in meetings and professional development activities.

14. Perform other related duties as assigned.

Preferred Qualifications\:

• Experience developing and delivering interpretive, educational, historical, cultural, or recreational programs for diverse audiences, including children and school groups.

• Experience supervising, training, scheduling, or coordinating staff and volunteers.
• Knowledge of Massachusetts history, particularly industrial, immigration, labor, and cultural history.
• Coursework, training, or professional experience in history, public history, museum studies, park interpretation, education, recreation, or a related field.
• Strong public speaking, interpersonal, and written communication skills, with the ability to engage visitors of different ages, backgrounds, and abilities.
• Experience coordinating community partnerships, public events, school programs, or outreach activities.
• Strong organizational skills and the ability to manage multiple responsibilities, maintain accurate records, and work independently and collaboratively.
• Proficiency with Microsoft Office applications and digital tools used for scheduling, reporting, presentations, and public communications.
• Experience developing interpretive materials, exhibits, educational resources, or promotional content, including graphic design or digital media.
• Spanish-language communication skills.
• Applicants must have the ability to lift 40 lbs. 
• Applicants must have the ability to stand for prolonged periods of time.
• Applicants must have the ability to work in conditions that are occasionally cold, wet, and rainy. 
• Ability to hike and navigate uneven, unpaved, or steep terrain outdoors for distances ranging from 1 to 5 miles per day.  

Preferred Trainings\:

• National Association of Interpretation certifications\:

1. Certified Interpretive Host (CIH)
2. Certified Interpretive Guide (CIG)
3. Certified Heritage Interpretive (CHI)

• First Aid, CPR

POSITION INFORMTION

Position\: Visitor Services Supervisor

Location\: Seasonal Lawrence Heritage State Park

Start Date\: 11/15/26

End Date\:  3/20/27 (18 weeks)

Work Hours\:  40 hours; Shift varies; weekends/holidays required

Number of positions\:  1 

Please note, if you are selected for this position and will be working less than 90 days, the position will automatically revert to a short-term position.

Our short-term positions are not part of the salary scale that is advertised within this job posting.  Should this position revert to a short-term seasonal position (less than 90 days), your salary rate will be discussed with you during the interview phase of the process.

Who We Are\:

The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts’ environmental resources and create a clean energy future for all residents. Through the stewardship of open spaces, the protection of environmental resources, and the advancement of clean energy, EEA works tirelessly to make Massachusetts a wonderful place to live, work, and raise a family.   Our commitment to environmental justice ensures that every resident, regardless of background or location, can live in a safe, clean environment and shares equally in the benefits of the clean energy transition. 

Who We Are as an Employer\:

At EEA, we create meaningful, inclusive opportunities that empower our employees to make a real difference in shaping the environmental future of Massachusetts. We foster a workplace culture where diversity is valued, innovation is encouraged, and collaboration thrives. Our employees play a vital role in advancing sustainability, environmental justice, and clean energy solutions, ensuring a positive and lasting impact on Massachusetts and its residents. 

The Department of Conservation and Recreation’s mission is to protect, promote and enhance our common wealth of natural, cultural and recreational resources for the well-being of all. The DCR is steward to one of the largest and most diverse state parks systems in the nation which includes more than 450,000 acres of parks, forests, water supply protection lands, beaches, lakes, ponds, playgrounds, swimming pools, skating rinks, trails, golf courses and parkways. DCR strives to be an exemplary leader in conservation and recreation. DCR’s staff is passionate, dedicated, and continuously employs best practices that are informed by expertise, and creates a sense of place through carrying out the mission.

Job Opening\:

The Department of Conservation and Recreation seeks applicants for the position Visitor Services Supervisor at Lawrence Heritage State Park for the winter 2026 Fall/2027 Winter season to perform the following duties. 

General Statement of Job Duties and Responsibilities\:

Under the general direction of the Park Supervisor and program direction of the Regional Interpretive Coordinator (RIC), the Visitor Services Supervisor (VSS) coordinates daily visitor services, interpretive programming, and educational activities at Lawrence Heritage State Park.

Detailed Statement of Job Duties and Responsibilities\:

1. Oversee daily visitor services at the Visitor Center. Welcome and assist visitors, respond to inquiries, provide information about park resources and programs, and support a welcoming and accessible visitor experience.

2. Supervise Park Interpreters and other assigned staff, including coordinating work schedules, reviewing payroll records, providing training and guidance, and supporting staff performance and professional development.

3. Plan, develop, deliver, and evaluate interpretive and educational programs, guided tours, and activities that highlight Lawrence's industrial, cultural, and community history and support DCR's mission and interpretive goals.

4. Coordinate educational programs and group visits, including scheduling, communication with teachers and group leaders, development of educational materials, and program delivery for audiences of different ages and abilities.

5. Collaborate with park staff, Friends Groups, community organizations, volunteers, and other partners to coordinate public programs, special events, and outreach activities.

6. Prepare and maintain visitor information, program announcements, educational materials, and interpretive resources. Promote park programs through DCR-approved communication channels, including digital and printed materials.

7. Assist with the operation and upkeep of the Visitor Center, exhibits, and public spaces. Monitor conditions, perform routine upkeep as needed, and coordinate with park operations staff to maintain clean, safe, and welcoming facilities.

8. Coordinate and administer the Visitor Center's Community Gallery, including scheduling exhibitions, communicating with exhibitors, coordinating installation and removal, and maintaining related records. Ensure exhibitions are appropriate to the park's interpretive themes, cultural resources, and DCR's mission and guidelines.

9. Plan and coordinate interpretive special events, at Lawrence Heritage State Park and its satellite properties. Work with DCR staff, park partners, and community organizations to ensure programs are site-relevant, align with the park’s interpretive themes and DCR goals.

10. Coordinate community use of park facilities for programs, exhibitions, and special events. Review requests for alignment with the park’s interpretive mission, site significance, and DCR policies. Manage scheduling, communications, logistics, and documentation with park staff and community partners.

11. Maintain accurate program records, attendance data, schedules, and reports. Prepare correspondence and program documentation, including interpretive program outlines and evaluations, as needed.

12. Assist the Park Supervisor with daily operations, including opening and closing facilities, coordinating activities and permits, responding to operational needs, and providing supervisory coverage when assigned.

13. Work with park management, DCR Interpretive Services, and other agency staff to identify program needs, support park initiatives, and participate in meetings and professional development activities.

14. Perform other related duties as assigned.

Preferred Qualifications\:

• Experience developing and delivering interpretive, educational, historical, cultural, or recreational programs for diverse audiences, including children and school groups.

• Experience supervising, training, scheduling, or coordinating staff and volunteers.
• Knowledge of Massachusetts history, particularly industrial, immigration, labor, and cultural history.
• Coursework, training, or professional experience in history, public history, museum studies, park interpretation, education, recreation, or a related field.
• Strong public speaking, interpersonal, and written communication skills, with the ability to engage visitors of different ages, backgrounds, and abilities.
• Experience coordinating community partnerships, public events, school programs, or outreach activities.
• Strong organizational skills and the ability to manage multiple responsibilities, maintain accurate records, and work independently and collaboratively.
• Proficiency with Microsoft Office applications and digital tools used for scheduling, reporting, presentations, and public communications.
• Experience developing interpretive materials, exhibits, educational resources, or promotional content, including graphic design or digital media.
• Spanish-language communication skills.
• Applicants must have the ability to lift 40 lbs. 
• Applicants must have the ability to stand for prolonged periods of time.
• Applicants must have the ability to work in conditions that are occasionally cold, wet, and rainy. 
• Ability to hike and navigate uneven, unpaved, or steep terrain outdoors for distances ranging from 1 to 5 miles per day.  

Preferred Trainings\:

• National Association of Interpretation certifications\:

1. Certified Interpretive Host (CIH)
2. Certified Interpretive Guide (CIG)
3. Certified Heritage Interpretive (CHI)

• First Aid, CPR