I

IHG

Global hotel company

Reservation Agent

Full-TimeDeadline 11/21/26
No salary listed
Mid
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In Person
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • Previous experience within a hotel reservations sales environment is required.
  • A Higher School Certificate / Year 12 or equivalent is required.
  • Competence in Word, Excel, PowerPoint, and software packages is required.
  • Competence in oral and written communication is required.
  • Knowledge of hotel property management systems, specifically Opera, is required.
  • Strong organizational and work-coordinating skills to handle multiple assignments and projects are required.
  • The candidate must maintain professional grooming standards, work under pressure, and adapt to change.
Responsibilities
  • Sell voco Doha West Bay Suites products and services using upselling and suggestive selling techniques.
  • Promote the hotel's products and services and maintain a high level of knowledge about them.
  • Prepare and execute action plans to increase reservation sales and associated business.
  • Record and process reservations made by phone or email, offer waitlist reservations when rooms are unavailable for the requested period, and process reservation amendments such as extensions and early departures.
  • Investigate and record no-show reservations.
  • Maintain knowledge of special rates, offers, and promotions.
  • Monitor reservation levels and inform managers of current and future occupancy rates.
  • Prepare reports, including reservation sales reports, as requested.
  • Respond promptly and efficiently to correspondence relating to room enquiries.
  • Keep the Revenue Head informed of complaints and other significant or unusual matters.
  • Maintain professional business confidentiality and conduct oneself professionally.
  • Record special billing arrangements for groups and conventions.
  • Liaise with the Operations Manager or Finance Manager on reservations requiring credit approval, in accordance with the hotel's credit policy.
  • Prepare quotes and communications, enter data into databases, and maintain filing.
  • Maintain working knowledge of budget targets and develop strategies to achieve them.
  • Develop methods and initiatives to increase departmental revenue within the sales team.
  • Communicate effectively with all other departments and attend required meetings and training sessions.
  • Identify opportunities to innovate service delivery and product offerings to meet and exceed client expectations.
  • Maintain good working relationships with staff and colleagues throughout the hotel and sister properties.
  • Ensure safe work practices are followed and report occupational health and safety concerns promptly to a direct manager or HR Manager.
  • Follow up on client requests and respond within 24 hours.
  • Complete assigned projects within designated timeframes and maintain an efficient communication platform.
  • Comply with hotel policies and procedures and occupational health and safety policies and procedures.
  • Maintain a professional and organized work environment and ensure reports, presentations, and other administrative work are consistently accurate and high quality.

About the company

I

IHG

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IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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