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Wells Fargo

Nationwide banking and financial services

Teller

Retail & Commercial BankingPosted on Nov 11
Full-timeThief River Falls, MN, USA

About the Job

Requirements

  • At least 6 months of experience interacting with customers, or equivalent experience demonstrated through work, training, military experience, or education.
  • Ability to work a schedule that includes Saturdays.

Responsibilities

  • Accurately process transactions and engage customers to deliver a positive and reliable branch experience.
  • Process routine service transactions, including deposits, withdrawals, payments, and check cashing.
  • Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
  • Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
  • Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
  • Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in line with policies and controls.
  • Use communication and active listening to clarify needs and provide clear, simple solutions or next steps.
  • Collaborate with branch teammates to support operations and service, follow leadership direction, and escalate complex situations as needed.
  • Resolve routine customer questions or concerns and escalate complex issues to ensure timely resolution.
  • Follow applicable risk programs, policies, and procedures; fulfill risk and compliance obligations; monitor and escalate issues; and make sound risk decisions.

Desired Qualifications

  • Experience in customer-facing roles, attention to detail, and the ability to process transactions accurately across multiple systems in fast-paced environments.
  • Strong verbal communication and active listening, including the ability to understand needs, ask effective questions, and clearly explain solutions.
  • Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
  • Cash-handling experience.
  • Ability to quickly build accuracy, confidence, and consistency in customer transactions.
  • A professional, integrity-driven approach focused on building trust through reliable service.
  • Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
  • Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
  • Ability to collaborate and build relationships with branch teammates to deliver a consistent customer experience.
  • Organization and adaptability, including the ability to prioritize in a dynamic, customer-focused environment.
  • Ability to resolve routine customer concerns with sound judgment and professionalism.

About the Company

Wells Fargo

Nationwide banking and financial services

Wells Fargo provides banking, investment, and payment services across the United States. Its products include checking and savings accounts, loans, credit cards, wealth management, and payment solutions that work through branches, online and mobile platforms, and an extensive network of branches and ATMs to move money and manage accounts. The bank leverages a long West-to-Midwest footprint and an integrated suite of banking, investment, and payments, reflecting its evolution from 1852 and the 1998 Norwest merger that adopted the Wells Fargo name. Its goal is to help customers manage money, grow wealth, and pay and transfer funds safely and reliably for individuals, small businesses, and institutions.

Company size
10,001+
Company stage
IPO
Headquarters
San Francisco, CA
Founded
1851

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