Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Network Infrastructures
Good to have skills : Wireless Technologies Operations
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve issues efficiently. The practitioner follows established operating procedures to maintain service stability and quality, ensuring smooth functioning of infrastructure, operating systems, networks, and application platforms. Collaboration with various teams and adherence to defined processes are key aspects of daily activities.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
-Network Implementation LAN/WAN, including routers, switches, Cisco ECDN, Cisco WAAS, Load balancers, with MPLS and VPN, 7 Plus Years experience.
-Prepped and researched proposed changes to customer's network before implementation.
-Tested new network setups in a Lab environment before migrating to production network.
-Planned and scheduled with Project Managers date of proposed change before implementation.
-Managed and implemented network migrations (Firewalls, Switches, MPLS, VPN, data center)
-Created and maintained full network implementation documents and technical drawings for each project.
-Researched on new design and implementation to solve current and future issues in enterprise network.
-Consulted with external customers to provide network solutions for different network projects.
-Worked closely with customer's assigned project managers to meet the expected deadlines on projects.

Professional & Technical Skills:
- Must Have Skills: Proficiency in Network Infrastructures.
-Good Knowledge in Cisco Enterprise Network Products – Switches: Cisco Catalyst 6800, 6500, 4500-X, 4500E, 3850, 3750-X, 3650, 2960-X Series Datacenter Switches: Cisco Nexus 7000 & 5000 Series Routers: Cisco 3900, 2900, 1900, 800 Series ISRs (Branch), ASR 1000 (Edge), and Service Provider Routers – ASR 9000, ASR 1000, Cisco 7600, XR 12000 Series, ASR 903 Series.
-Good Knowledge in BIG-IP F5 Products.
-Good Knowledge in Cisco ECDN & Cisco WAAS.
-Good Knowledge in Cisco Wireless Products.
-Good Knowledge in Nortel Switches
- Experience with network monitoring and diagnostic tools to identify and resolve issues.
- Ability to analyze system logs and performance metrics to troubleshoot network-related problems.
- Familiarity with configuring and managing network devices such as routers, switches, and firewalls.
- Knowledge of incident management processes and best practices in application support.
-CCNP certification in Routing & switching is mandate
-ITIL Certifications is mandate

Additional Information:
- The candidate should have minimum 5 years of experience in Network Infrastructures.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
-Must be READY for 24 x7 support
-Good team player
15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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