Experience leading teams in multi-phased ERP implementations, including planning, delegation, status updates, functional and technical work, process-flow discovery, design and mapping, training, testing, go-live support, and project management.
At least 8 years of experience in business process analysis and solution design or related experience.
At least 7 years of experience leading teams through multiple projects concurrently.
Experience coordinating projects or teams, including meeting scheduling and preparation.
Experience communicating with clients in person, by email, or by voice, with an emphasis on issue resolution.
Experience generating scopes of work, including discovery, design, planning, and delivery according to the scope.
Experience in employee development using an existing career path framework.
Responsibilities
Lead consulting engagements, including high-level process analysis, process and reporting recommendations, and transactional-flow analysis.
Discover, scope, lead, and deliver multiple implementation or service-related projects; enlist support from or delegate tasks to Senior Consultants, Technical Consultants, Consultants, or Associate Consultants as needed.
Provide career-path guidance and mentoring to Senior Consultants, Technical Consultants, Consultants, or Associate Consultants.
Provide sales engineering and business-development support, including product demonstrations, attending association meetings, and participating in user-group meetings.
Evaluate, troubleshoot, and resolve customer service requests submitted to the helpdesk in a level 2 or level 3 role.
Participate in onsite and in-house client visits, most often in a leadership role.
Handle inbound client communication, gather information, coordinate internal action as required, and provide issue summaries and create issue tickets.
Achieve master-level competency in the relevant core product offering and applicable database and reporting engines and select third-party products within mutually established timeframes.
Be responsible for project and engagement profitability and adherence to scope.
Meet established billable targets.
About Oasis Solutions
Oasis Solutions is your local NetSuite, Sage 100 and Sage Intacct partner providing business management software solutions to small and mid-sized businesses throughout America. We have offices located in Louisville and Lexington, KY, TN, and NC, and serve clients throughout the United States.
Oasis offers the leading software solutions (on-premise and cloud) for accounting and business management (ERP), human resources, payroll, and time & attendance, CRM (Customer Relationship Management), Job Management, Document Management, Warehouse management, and more.
Main duties include:
Leads consulting engagements, including but not limited to high-level process analysis, process and reporting recommendations, and transactional flow analysis.
Discovers, scopes, leads, and delivers multiple implementation or service-related projects. May enlist the support of or delegate tasks to Senior Consultants, Technical Consultants, Consultants or Associate Consultants.
Provides career path guidance and mentoring to Senior Consultants, Technical Consultants, Consultants or Associate Consultants.
Provides sales engineering and other business development-related support, including product demonstrations, attending association meetings, and participating in user group meetings.
Evaluates, troubleshoots, and resolves customer service requests submitted by customers to our helpdesk in either a level 2 or level 3 role.
Participates in onsite and in-house client visits, most often in a leadership role.
Fields inbound client communication, gathers information, and coordinates internal action as required, including providing issue summary and issue ticket creation.
Achieves master-level competency in the relevant core product offering (Sage 100, NetSuite, Intacct, etc.) and applicable database and reporting engines and select 3rd party projects within mutually established timeframes.
Responsible for project and engagement profitability and scope adherence.
Meets established billable targets.
Aspires to and maintains the Oasis Core Purpose and Values.
All other duties as assigned.
Qualifications and Competencies Summary:
Experience leading teams in multi-phased ERP implementation (accounting/finance, manufacturing, MRP, job cost, service, distribution, etc.) including planning, delegation, status updates, functional and technical work, process flow discovery, design and mapping, training, testing, go-live support, and project management.
8+ years of experience in business process analysis and solution design or related experience.
7+ years of experience in leading teams through multiple projects concurrently.
Experience in performing project or team coordination, including meeting scheduling and preparation.
Experience in client communication, in person, email, or voice, with emphasis on issue resolution.
Experience in generating scopes of work, including discovery, design, planning, and delivery to the letter of said scope.
Experience in employee development, utilizing an existing career path framework.