Customer Support Applications Engineer

Introduction

• Would you like to work with the world’s leading Litho process and equipment engineers in the field ?
• Do you want to be part of leading progress in the world by delivering your technical analysis and solution to make the life one step further ?
• Do you want to deal with the most challenge and complicated lithograph equipment by evaluating these Application product and adoption in the customer site as the solution ?
• If yes, then a position as an Application Engineer could be the right match for you. We pro-actively enable business development and drive customer adoption of a tailored portfolio of sustainable ASML solutions by applying our industry product and process knowledge in a collaborative learning environment.

Job Mission

• As an application engineer in the field, you will partner with customer to develop timely, innovative and tailored on-product performance solutions, to maximize the wafer yield and fab output.
• You will drive and qualify ASML solutions by championing customer technical and manufacturing requirements across ASML business lines.
•  With the team, your deliveries create customer value from technology development to high volume manufacturing.

Job Description

• Application product support: Support node project’s workstream or New product introduction in customer fab for application function’s evaluation and adoption.
• On product performance management: Tackle the on product performance’s escalation which beyond ATP spec. from customer. Figure out the solution for customer to run production smoothly.
• Has skill set of multiple competencies to practically make use of knowledge base to resolve issues that have known solution or deep knowledge of single competency enabling to solve new issues and demonstrate solution direction with own analysis

Personal skills

• Basic semiconductor knowledge in the Lithography process. Good to have fab or non-litho semiconductor process knowledge.
• Good presentation and communication skills for difference internal and external stakeholders. 
• Flexible mindset to support various tasks within headquarter, business line and customer for all the escalation,  project and product support.
• Accountability for the problem solving independently via logistical, analytical and win-win mindset.
• Fast learner with strong self-motivation to grow technically; be able to perform job at high standard with minimum supervision and demonstrated ability to thrive in a high pressure and fast paced environment.
• Detailed oriented individuals with strong critical thinking, problem solving and follow-up skills.
• Communication skills to collaborate with different stakeholders internally (Account Team, Business Development Managers, Project team, VHV headquarter, etc.) and external customers.

Education

• Master degree at Physic / Chemical / Mechanical / Science engineering related background
• Limited experience in an IC manufacturing environment, or research institute with emphasis on lithography, patterning, overlay, imaging, focus, metrology or defectivity related to node/process development. >2 years' work experience is preferable.

Experience

> 2 yr work experience is preferable.  (minimum > 1 yr)

Context of the position

• Opportunity to have training aboard in the worldwide.
• Opportunity to be assigned in different field location driven by business requirement.
• You will report towards the customer /  Application Section Manager. The team you will work in consists of (normally) around 10 and 15 people.
• Evening shift and weekend on call is required to support customer ramping request

Other information

High quality people are a key asset to our company. To recognize that, we offer highly competitive compensation and benefits packages to attract and retain the very best people and let them share in the success that they build. Our rewards philosophy is to attract and retain specific professional knowledge and competencies within the company by offering a competitive package in local markets where ASML is active.

Travel %

0-30%

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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