Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Solution Consultant is part of customer centric field (sales) team that develops identified business opportunities. The Solution Consultant drives business-focused solution discoveries with customers, identifying and qualifying customer expected business outcomes and mapping them to Genesys offerings and a roadmap to achieve the “first time value”.

Key Responsibilities

A Solution Consultant is responsible for demonstrating the value and defining the impact a customer can realize with the Genesys offers. The solution consultant act as a trusted advisor to our customers in their transformational journey, educating and inspiring them to the Genesys vision.  Very knowledgeable about the industry business trends and technology innovation and Genesys offers, he/she guide the customer and manage the concerns and risk. 

Responsibilities / Job Duties

In this role, the primary responsibilities will include (but are not limited to):

Customer Facing Responsibilities:

• Meeting with our prospective customers as a trusted, developing a deep understanding of their current environment, key business challenges and goals, and helping them envision the benefits that can be realized with Genesys through compelling demonstrations and presentations.

• Effectively communicates Genesys strategic vision and unique capabilities to customers, connecting them to the customers’ business and shares a compelling plan on how Genesys can help solve the customers business challenges.

• Critically evaluates customer requirement specified in RFP/RFI against Genesys Offer capability and created an accurate response.

• Proactively identifies and manages customer concerns or risk in order to guide the customer to the best fit offer.

• Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors – ensuring customer satisfaction and broader adoption, consumption of the Genesys offer.

• Brand advocate

Internal responsibilities:

• Take constant action to maintain the appropriate level of knowledge (participate in all appropriate product, sales, and procedural trainings and certifications)

• Providing an open and continuous knowledge transfer to both customer centric team as internal product and marketing organizations

• Understand the customer buying journey by connecting with the Marketing Sales Development Representative or Customer Success Manager

• Helping facilitate a smooth transition from pre-commit to implementation by providing adequate knowledge transfer regarding the scope and requirements of the project, ensuring a seamless onboarding experience

Required Qualifications

• Demonstrates a successful track record working as a pre-sales expert for a company selling Enterprise Cloud Applications

• Strong understanding and experience of CX industry as it relates to contact centers, digital, online and platforms.

• Demonstrate excellent knowledge in CX transformation practices and models

• BS or BA degree or equivalent work-related work experience

• Passionate and curious about technology evolution and how it is transforming industries (cloud, platforms, big data, AI…)

• Strong ability to build relationships at all levels, internally and externally

• Approaches problems with a solution mindset and out of the box thinking

• Strong presentation skills – be credible and inspiring in front of all levels of management, including an executive audience e.g using story telling or workshops

• Strong business acumen - including business benefit calculations

• Excellent Time management: manage multiple competing priorities, in a fast-paced, collaborative environment

• Positive attitude and high willingness to learn 

• Be able to work independently & as part of a team in a fast pace, rapid change environment

• Ability to travel

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.