Z

Zoom

Connects teams through video, chat and phone

Head of India

Full-TimeUpdated on 10/23/2026
No salary listed
Expert
Mumbai, Maharashtra, India
In PersonThe posting describes a structured hybrid approach but does not specify this role's work style; ATS location is Mumbai.
Sales & Account ManagementAccount Executive

About the job

Requirements
  • Deep domain expertise in Customer Experience (CX) technology and/or Unified Communications as a Service (UCaaS).
Responsibilities
  • Own and deliver India revenue targets across all segments, with accountability for pipeline generation, forecasting accuracy, and quota attainment.
  • Define and execute a go-to-market strategy covering new logos, account expansion, and channel-led opportunities.
  • Originate, shape, and close large, complex enterprise deals involving multiple stakeholders and long sales cycles.
  • Build and maintain trusted relationships with strategic enterprise customers in India, serving as a senior executive sponsor at the C-suite level.
  • Develop and execute a partner and channel strategy to expand Zoom's reach across India's geographic and industry segments.
  • Lead, coach, and develop senior sales professionals, creating a high-performance culture grounded in accountability and customer focus.
  • Attract, retain, and grow sales talent, building a pipeline of future leaders.
  • Develop India's annual and multi-year sales plans, including territory design, headcount planning, and investment prioritisation.
  • Collaborate with APAC leadership and global product, marketing, and customer success teams to represent India's needs across the organisation.

About the company

Zoom builds cloud software for teams to meet, communicate and support customers, from small businesses to large organizations. Zoom Workplace brings video meetings, team chat and business phone service into one app, while its separate contact center tools route customer calls and messages to service agents. Users join meetings from computers, mobile devices or room systems, share screens and collaborate on digital whiteboards; webinars and events extend the software to larger audiences. The company sells subscriptions with different feature levels and add-ons alongside a free meeting plan. Zoom was founded in 2011 and is headquartered in San Jose, California.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Jose, California

Founded

2011

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Simplify's Take

What believers are saying

  • Enterprise demand supports expansion: Zoom reported 7.8% annual Enterprise revenue growth in August 2026.
  • Employees get senior guidance: Zoom's MentorMatch connects them with leaders, with availability varying by location.
  • Operations fund continued investment: Zoom reported $1.92 billion annual free cash flow in February 2026.

What critics are saying

  • Existing enterprise accounts shrink: Zoom reported 99% net dollar expansion in August 2026, below the break-even 100%.
  • Zoom faces bundled substitutes: Microsoft 365 and Google Workspace include competing meeting services alongside their productivity software.
  • New employee shareholders have limited influence: Zoom's dual-class structure concentrates voting control with pre-IPO holders.

What makes Zoom unique

  • Zoom avoids one-model dependence: its AI combines proprietary models with OpenAI and Anthropic.
  • Zoom limits outside AI data retention: third-party model providers use zero-retention policies, with exceptions for safety checks.
  • Zoom Rooms crosses platform boundaries: its conference-room software joins Microsoft Teams, Google Meet and Webex meetings.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Hybrid Work Options
  • Flexible Work Hours
  • Stock Options
  • Company Equity
  • Paid Vacation
  • Paid Sick Leave

Company News

Business Wire
Oct 22nd, 2026
Zoom launches Unified Context Layer to turn meetings into work, as Virtual Agent customers surge 256%

Zoom Communications, Inc. (NASDAQ: ZM) has launched a Unified Context Layer, which links conversation history with documents and data so people and AI agents can turn meeting context into completed work. The company announced it at its Zoomtopia customer conference. The layer draws on near real-time activity across Zoom and connected third-party apps. Administrators can manage access through configurable controls. Zoom said its Virtual Agent customer count rose 256%. Users of its AI tools report finishing tasks twice as fast, and 72% cite high or extremely high business impact, against a market average of 63%. New products include My Notes Workflows, due October 2026, and ZoomMate Agent Teams, available now. Zoom also released Model Context Protocol servers so developers can use its tools in other AI environments. "AI models are only as powerful as their understanding of your business," said chief executive officer Eric Yuan.

Yahoo Finance
Oct 21st, 2026
Zoom pivots to AI-first "system of action" as enterprise growth hits 7.8%, a three-year high

Zoom Communications now pitches itself as an AI-first "system of action," a shift from the collaboration platform it described in 2024. On its fiscal Q2 2027 call in August 2026, management said ZoomMate, launched in June, turns conversations into completed work. Enterprise revenue, 62% of the total, grew 7.8% year on year, its fastest pace in three years. Total revenue rose 4.9% to $1.28 billion. Backlog climbed 14% to about $4.5 billion. The online business is weaker. Management cut its fiscal 2027 online revenue outlook to flat, and forecast fiscal Q3 revenue growth of 3.9% at the midpoint. Zoom stock trades at 5.7 times sales, against 3.1 for the S&P 500.

PR Newswire
Oct 21st, 2026
DTEN launches $189 Action Card to bring Zoom My Notes to in-person chats

DTEN has launched the Action Card, a credit-card-sized device that sends in-person conversations to Zoom My Notes with a single press. No phone or laptop is needed. The company announced the device with Zoom at Zoomtopia 2026. It is available for preorder at $189 and ships November 1, 2026. Zoom AI Companion turns each conversation into summaries, key takeaways, and action items, alongside notes from Zoom meetings. IT teams can manage the cards and DTEN's meeting room devices together in DTEN Orbit. "Work doesn't stay in the room," said Wei Liu, chief executive officer of DTEN. The launch extends a hardware partnership with Zoom of nearly a decade.

Yahoo Finance
Oct 20th, 2026
World ID for Zoom launches to help businesses spot deepfakes, as AI fraud losses could hit $40B

Tools for Humanity (TFH), the company co-founded by Sam Altman and Alex Blania, has joined the Zoom ISV Exchange Program. World ID for Zoom is now available in the Zoom Marketplace, letting business customers verify that meeting participants are real people, not deepfakes. Customers can buy the tool and request Orbs, the hardware used for one-time Proof of Human verification, at their offices. The system matches a signed Orb image, a live selfie, and the video frame others see. If all three match, a Human Badge appears on the participant's video tile. Deloitte estimates AI-enabled fraud losses in the US could grow from $12.3 billion in 2023 to $40 billion by 2027.

Yahoo Finance
Oct 20th, 2026
Synthflow AI voice agents launch on Zoom Phone, going live across 700 Batteries Plus stores

Synthflow AI said its voice AI agents are now available on the Zoom App Marketplace for Zoom Phone and Zoom Contact Center. Enterprises can run AI agents and human teams in one workflow, with context carried across handoffs. Batteries Plus, a US battery and power solutions service center, has rolled out the integration on Zoom Phone across more than 700 US locations. Synthflow's agents respond in under half a second and resolve routine requests. When a caller needs a person, the agent transfers the call with the full transcript and actions taken. Batteries Plus chief information officer Kranthi Malreddy said the rollout took five weeks from kick-off to pilot. "Customers are pleasantly surprised by how natural conversations with the agents are," he said. Synthflow has processed over 65 million calls for more than 100 enterprise customers.