Full-Time

Applied Scientist II

Posted on 10/22/2024

Qualtrics

Qualtrics

5,001-10,000 employees

Experience management software for businesses

No salary listed

Junior, Mid

Company Historically Provides H1B Sponsorship

Reston, VA, USA

Hybrid work model requires in-office presence three days a week.

Category
Applied Machine Learning
Deep Learning
Natural Language Processing (NLP)
AI & Machine Learning
Required Skills
Python
Tensorflow
Pytorch
Natural Language Processing (NLP)
Requirements
  • Bachelors in Computer Science or related fields
  • Solid understanding of machine learning fundamentals and tool ecosystem
  • 2+ years of combined academic and industrial research experience in machine learning, NLP, information retrieval, deep learning or a related field.
  • Deep learning implementation expertise (TensorFlow, PyTorch etc)
  • Excellent command of at least one modern programming language (preferably Python)
  • Graduate degree in computer science or related fields
  • Deep understanding of machine learning model life cycle management
  • Depth in one or more of the following: Natural Language processing, information retrieval, speech processing, deep learning, reinforcement learning, etc.
  • Knowledge of or experience in building production quality and large scale deployment of applications related to machine learning
  • Comfortable working in a fast paced, highly collaborative, dynamic work environment.
  • Experience in machine learning systems (e.g. SageMaker, MLFlow), and deep learning frameworks (e.g. TensorFlow, PyTorch, MXNet etc)
  • Preference for a publication record in top-tier ML and NLP conferences (e.g. NeurIPS, ICML, SIGIR, ICLR, ACL, EMNLP, etc.)
Responsibilities
  • Work as part of a multidisciplinary team to research, implement, evaluate, optimize, productize and maintain cutting-edge machine learning models to meet the demands of our rapidly growing business
  • Stay on top of the latest developments in machine learning and related research, and present research findings with the broader community
  • Work closely with, and incorporate feedback from other specialists, engineers, and product managers
  • Lead and engage in design reviews, modeling discussions, requirement definitions and other technical activities in diverse capacity

Qualtrics provides Experience Management (XM) software that helps organizations improve the experiences of their customers and employees. The XM platform uses artificial intelligence to collect and analyze data from various sources, allowing businesses to make informed decisions. Qualtrics offers three main suites of tools focused on customer feedback, employee engagement, and product performance, which help organizations enhance their services and foster brand loyalty. The company operates on a subscription-based model, providing clients with access to its platform and additional consulting services. With over 11,000 clients, Qualtrics stands out in the XM market by offering AI-driven insights that lead to better business outcomes, aiming to support organizations in their growth and market share expansion.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Provo, Utah

Founded

2002

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven personalization is a growing trend, enhancing customer interactions and brand loyalty.
  • Qualtrics' new AI-powered innovations provide omnichannel insights to improve customer relationships.
  • The use of synthetic data in Qualtrics Edge accelerates market research and decision-making processes.

What critics are saying

  • Increased competition from AI-driven solutions could erode Qualtrics' market share.
  • Rapid AI development may outpace Qualtrics' ability to integrate new features quickly.
  • Reliance on AI for feedback analysis could lead to privacy concerns and regulatory scrutiny.

What makes Qualtrics unique

  • Qualtrics offers a unified platform for managing customer, product, employee, and brand experiences.
  • The company leverages AI to provide actionable insights from experience data across all touchpoints.
  • Qualtrics' partnership with LangChain enhances AI agent interoperability and experience management capabilities.

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Benefits

Work hard/play hard - For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up. Everyone receives $1500 annually to spend on a ‘bucket list’ adventure.

Upward mobility - Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

Office perks - We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

Global - Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Total rewards - The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, quarterly bonuses, and tons of career mobility.

High bar - We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Recruiting Headlines
Mar 26th, 2025
Qualtrics CEO: AI agents will transform the businesses of the future

Zig Serafin, CEO of Qualtrics, kicked off the tech giant's X4 show in Salt Lake City by declaring that agentic AI is the "new blueprint for experience management".

HR Brew
Mar 20th, 2025
This tech company is using AI to supercharge the employee experience

Australian-based teamwork and collaboration software company Atlassian is taking a "slow and methodical and intentional" approach to bringing AI tools into its employee experience program by partnering with experience management giant Qualtrics.

AI Customer Digest
Mar 20th, 2025
Qualtrics places its bets on Experience Agents in the competitive enterprise AI market

Qualtrics is also working on an open-source framework for agent interoperability in collaboration with LangChain, recognizing the need for seamless integration of AI agents from different vendors.

IT Brief
Mar 19th, 2025
Qualtrics & LangChain join forces to enhance AI agents

Qualtrics and LangChain have formed a new partnership to develop specialised Experience Agents on the LangGraph Platform.

PR Newswire
Mar 19th, 2025
Qualtrics Ai Powered Innovations Deliver Omnichannel Insights Organizations Need To Win In The Next Era Of Agentic Ai

New AI-powered innovations make it quick and simple to analyze customer feedback across all channels, specific locations, and take targeted action to improve experiences, reduce churn, and improve lifetime valueQUALTRICS X4, SALT LAKE CITY, March 19, 2025 /PRNewswire/ -- New innovations available now from Qualtrics, the leader and creator of the experience management category, allow organizations to improve customer relationships proactively using omnichannel insights from every part of the customer journey – across digital, location and customer care.The new capabilities in the XM for Customer Experience™ suite - including Location Experience Hub and Qualtrics® Assist for CX - allow businesses to bring together structured and unstructured feedback across every channel to create a complete view of their customer experience; get instant access to customer feedback, competitor insights, and industry benchmarks to take quick, targeted action; and equip frontline teams with real-time insights, support, and recommendations to improve experiences in the moment.A new report from Qualtrics reveals the majority of executives believe AI will help them overcome the technology limitations preventing them from delivering improved experiences. Businesses that are successful stand to gain a share of $860 billion in increased revenue forecast to come from using AI to improve the experiences they deliver to customers. These new capabilities give organizations the omnichannel insights they need to win in the era of agentic AI."Too often, AI tailored for efficiency means businesses miss out on the chance to build more personal connections with a customer. These new AI-powered capabilities in the XM for Customer Experience suite are critical to building more personalized customer relationships at scale to reduce customer churn and improve the lifetime value of each customer," said Brad Anderson, President of Product, User Experience, and Engineering, Qualtrics. "It only takes a second to win or lose a customer's trust – and with Qualtrics, organizations can effortlessly understand their entire customer experience across every channel to take the right action when and where it matters most."Qualtrics makes sure every customer voice is heardCustomers are increasingly sharing less direct feedback following good and bad experiences, leaving businesses with less insight into how to meet customer expectations. In response, new capabilities from Qualtrics allow organizations to effortlessly gather more actionable feedback across channels, and instantly access competitor insights and industry benchmarks:Qualtrics Conversational Feedback uses Qualtrics AI to adapt survey questions in real time based on the responses being given, resulting in more actionable feedback

INACTIVE