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AXA

Global insurer offering life, property, casualty

Agente de hogar

Claims AdjudicationConfirmed live in the last 24 hours
Contract

About the Job

Requirements

  • A Bachillerato / FPII qualification or two years of experience in an equivalent position.
  • Initial training in home-assistance claims processing.
  • Oral and written fluency, with the ability to transcribe information during calls.
  • Customer orientation.
  • Flexibility and empathy.
  • Organizational ability.
  • Teamwork.
  • Service orientation.

Responsibilities

  • Receive and make calls with customers, companies, and providers according to established protocols; provide information about contracted services and record data while meeting the client's quality standards.
  • Perform administrative tasks needed to manage cases, including handling or redirecting complaints and claims, and making payments to customers and providers.
  • Locate and dispatch the appropriate assistance professional according to the applicable coverage, such as repair professionals, self-employed contractors, or assessors.
  • Manage urgent-service calls according to procedures and instructions, including follow-up, providing information, and alarm-program management.
  • Manage and analyze technical expert reports and specific documentation relating to claims, including complaints, police reports, lawsuits, claims against other insurance companies, and lawyers' documents; interpret these materials and authorize and pay expert fees.
  • Process and monitor accounting close.
  • Manage the incident mailbox, payments, and invoices, and perform additional duties arising from business needs.

Desired Qualifications

  • Operational English is valued.

About the Company

AXA

Global insurer offering life, property, casualty

AXA is a global insurer and asset manager that provides life, health, and property and casualty insurance, as well as related financial services. Its products work by customers paying insurance premiums in exchange for coverage against risks; AXA pools risk across many policyholders, prices premiums based on risk, and pays claims when events occur, while also offering investment and retirement products through its asset management arm. The company has grown through large acquisitions, giving it a wide geographic footprint and a diverse mix of personal, commercial, and specialty insurance offerings. This scale and breadth set AXA apart from many competitors, alongside a long history of strategic mergers that expanded its reach to customers around the world. AXA’s goal is to be a leading global insurer and asset manager, delivering financial protection and long-term value to customers and stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1816

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