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GoHealth Urgent Care

Joint-venture urgent care platform with systems

Medical Assistant

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeNew Castle, DE, USAIn-person

About the Job

Requirements

  • A high school diploma is required.
  • Basic Life Support certification from the American Red Cross or American Heart Association is required at the time of hire.
  • One of the following certifications is required at the time of hire: Certified Clinical Medical Assistant, Certified Medical Assistant, Registered Medical Assistant, National Certified Medical Assistant, or Nationally Registered Certified Medical Assistant.
  • A graduate of an accredited school of nursing, Licensed Practical Nurse, Registered Nurse, or Emergency Medical Technician certification is accepted in lieu of an approved Medical Assistant certification.
  • Certified Physician Order Entry certification for order entry is required within two weeks of the start date.
  • The ability to type quickly and basic computer knowledge are required.
  • Proficiency in Microsoft Word and Excel is required.
  • The ability to rely on experience and judgment to perform a variety of tasks is required.
  • The ability to interact with and treat all persons with fairness, respect, and sensitivity to cultural and social differences is required.

Responsibilities

  • Assist in the examination and treatment of patients under the direction of an urgent care provider.
  • Manage patient check-in and registration, interview patients, measure vital signs, and record information on patient charts.
  • Draw and collect blood samples and prepare specimens for laboratory analysis.
  • Prepare treatment rooms for patient examinations.
  • Conduct patient registration, secure required paperwork and insurance documentation, and verify insurance and patient eligibility.
  • Process co-pays and schedule patient appointments for assigned centers.
  • Coordinate provider referrals to assigned specialists.
  • Answer patient questions regarding their care and keep them informed of their status.
  • Inform technical staff of patient flow.
  • Prepare patients for examination by interviewing them to verify patient information, recording medical history, and confirming the purpose of the visit.
  • Perform preliminary physical tests, including blood pressure, weight, and temperature, and escalate critical cases to the provider as needed.
  • Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG tests, and provide patient information to providers.
  • Stock supplies and maintain examination rooms, the front desk, and reception area; ensure providers have the medical supplies they need.
  • Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
  • Maintain medical records and scan charts to patient files.
  • Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
  • Ensure the reception area is well maintained.
  • Conduct courtesy callbacks for patient follow-up.
  • Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
  • Follow operating instructions to perform and document daily equipment controls and calibration; maintain equipment quality assurance and quality control logs; troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
  • Perform other duties as assigned.

Desired Qualifications

  • Graduation from a Medical Assisting Program is preferred.
  • Medical Assistant experience is preferred.
  • Front Desk experience is preferred.

About the Company

GoHealth Urgent Care

Joint-venture urgent care platform with systems

GoHealth Urgent Care builds a network of urgent care centers through joint venture partnerships with established health systems to provide on-demand, walk-in medical care. It combines physical clinics with a digital front door, offering omnichannel access via virtual visits, online check-in, and real-time wait times, along with on-site services such as X-rays, labs, vaccinations, and physicals. The platform uses data analytics and AI to optimize location strategy and operations while delivering a seamless patient journey akin to ordering a ride. What sets GoHealth apart is its integration with health system partners, leveraging their clinical expertise and community presence to extend reach, improve access, and reduce costs. Its goal is to lower costs, enhance access to quality care, and improve patient experience by acting as the accessible entry point to the broader healthcare ecosystem for the communities it serves.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Atlanta, GA
Founded
2013

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