H

Hitachi

Diversified tech conglomerate delivering digital solutions

Customer Engineer Specialist

Full-Time
No salary listed
Mid
Canberra ACT, Australia
Hybrid

About the job

Requirements
  • The candidate must have TSNV2 security clearance with the Department of Defence as a minimum and the ability to apply for TSPV.
  • The candidate must be able to operate and perform duties in dark site environments where access to remote support is very limited and restrictions exist regarding software tools and telephone communications to engineering support.
  • The candidate must have sound technical knowledge of SAN, Fibre Channel, storage, and server products and solutions.
  • The candidate must have experience with some or all of Windows Server, Linux, and VMware.
  • The candidate must have experience in a customer-facing role and demonstrate a mature approach to service delivery.
  • The candidate must be available to provide 24/7 on-call support and work after hours when required for post-sales customer services.
  • The candidate must have proficiency with Windows, Microsoft Office, Outlook, Internet Explorer, and similar tools.
  • The candidate must be able to work unsupervised and in teams.
  • The candidate must be able to troubleshoot and identify the root cause or failing field-replaceable unit using manuals, diagnostic tools, and product knowledge.
  • The candidate must be able to install, configure, and implement hardware and software products.
  • The candidate must be able to follow processes and procedures and comply with company and customer reporting and administrative requirements.
  • The candidate must be able to work in stressful environments and critical situations and relate effectively to customer business and technical staff.
Responsibilities
  • Provide timely and logical post-sales support to customers in alignment with their support agreements.
  • Perform preventative maintenance according to recommended routines and procedures, targeting maintenance of an RGA level of microcode.
  • Provide problem management and escalation with assistance from the Global Support Center and field service engineers.
  • Install and implement new solutions and upgrade existing solution platforms.
  • Deliver engineering and reconfiguration changes, equipment services, and site relocation services.
  • Deliver and implement professional services.
  • Provide 24/7 on-call remediation services for customers.
  • Conduct product demonstrations and training for customers and staff and provide basic product knowledge of Hitachi Vantara solutions.
  • Report new opportunities or threats to the Hitachi Vantara Sales Team.
  • Comply with Hitachi Vantara policies and procedures, core values, and customer onsite rules and procedures.
  • Perform other duties as required or directed by the manager.

About the company

Hitachi is a global conglomerate that provides energy solutions, digital transformation services, home appliances, and infrastructure projects to governments, businesses, and consumers. Its offerings turn data into insights to optimize operations and support sustainable development, with Hitachi Energy focusing on renewable energy and grid solutions. It differentiates itself through an integrated portfolio across hardware, software, and services, backed by a long history and a focus on societal impact. Its goal is to build a sustainable society by using data and technology to improve energy efficiency, infrastructure resilience, and quality of life.

Company Size

10,001+

Company Stage

IPO

Headquarters

Tokyo, Japan

Founded

1910

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Simplify's Take

What believers are saying

  • On September 15, 2026, Hitachi Energy announced a $528 million Mississippi transformer factory.
  • Q1 FY2026 revenue rose 20% year over year, and Hitachi lifted full-year guidance.
  • Singapore's SMRT and Hitachi Rail reported 14% traction-energy savings on September 24, 2026.

What critics are saying

  • Córdoba workers have fought since 2024; 76 sanctions and more stoppages threaten deliveries.
  • Hitachi Rail STS USA filed an NLRB case on March 12, 2026, in Hagerstown.
  • Gallman's Mississippi transformer plant starts production in 2029; delays leave capacity shortages unresolved.

What makes Hitachi unique

  • Hitachi blends IT, OT, and products through Lumada, spanning grid, rail, and factories.
  • Hitachi Energy and Rail sell mission-critical infrastructure with long project cycles and switching costs.
  • Hitachi's 2026 physical-AI push links measurement, analytics, and industrial automation across businesses.

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Benefits

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

↑ 0%

1 year growth

↓ -4%

2 year growth

↓ -4%
CE Hub
Sep 29th, 2026
Hitachi develops ai-based quality assessment and degradation diagnosis for recycled plastics, targeting cross-industry use of recycled materials under Cabinet Office SIP program.

Hitachi develops ai-based quality assessment and degradation diagnosis for recycled plastics, targeting cross-industry use of recycled materials under Cabinet Office SIP program. Circular Economy Hub Editorial Team, 29 September 2026 Hitachi, Ltd. announced on September 24, 2026 that it is participating in the Cabinet Office-led Strategic Innovation Promotion Program (SIP; a national program that funds cross-ministerial research from basic research through to social implementation) Phase 3 theme "Building a Circular Economy System," working to research and develop quality improvement methods and quality evaluation devices to expand the use of recycled materials. The company will develop technology that uses AI to analyze sensor data collected from recycled plastic production lines together with material analysis data, in order to assess variability in quality and the degree of degradation. SIP is a national project that promotes research and development spanning from basic research to social implementation, transcending the boundaries of government ministries and academic fields. This particular theme is being pursued over a five-year period from fiscal year 2023 through fiscal year 2027, and Hitachi will take part starting in fiscal year 2026, covering the final two years of the program. In Europe, the End-of-Life Vehicles (ELV) Regulation, which came into effect in August 2026, will require that at least 25% of the plastic used in new vehicle models receiving type approval from September 2036 onward be made from recycled materials. Meeting this kind of demand will require utilizing recycled materials not only from end-of-life vehicles but also from other sectors, such as home appliances and containers and packaging. At the same time, the quality of recycled plastics - including strength, flowability, and degree of degradation - tends to vary depending on the source of collection, usage history, and manufacturing process. To use recycled materials from different industries in high-quality applications such as automobiles and home appliances, it is essential to understand their quality and characteristics and select materials according to the intended use. However, the sampling-based inspection methods that have traditionally been mainstream make it difficult to fully capture quality variability across an entire lot. The research and development effort is built around three pillars. The first is a quality evaluation AI that predicts quality variability based on manufacturing conditions and in-line sensor data collected during the process of converting used plastic into pellet-form raw material (re-pelletizing). Because in-line sensors can take continuous measurements without stopping the production process, the aim is to comprehensively assess variability within a lot at the manufacturing stage itself. The second pillar is a degradation diagnosis AI that analyzes material analysis data and property evaluation data collected offline to identify the causes of degradation and quality variation. Diagnostic results are fed back into the inference AI to continuously refine the quality prediction model. The third pillar involves building a sorting mechanism that uses the outputs of both AIs to classify recycled materials by quality and characteristics, supporting appropriate use of materials for appropriate applications. Hitachi stated that it will draw on its expertise in materials informatics - which combines material data with AI to predict material properties - as well as its measurement and analysis technologies, data analysis capabilities, and physical AI, which understands and predicts the state of real-world objects from collected data. In terms of the implementation structure, Tohoku University and the National Institute for Materials Science (NIMS) will be responsible for conducting detailed analyses using facilities such as synchrotron radiation sources and running tests under various environmental conditions, in order to clarify why recycled plastics degrade and why quality varies. Hitachi will be responsible for developing measurement technology based on these findings, as well as an in-line measurement system that can assess the state of materials without stopping the production line. Building on this, NIMS and Hitachi will jointly develop technology to evaluate the quality of recycled materials and diagnose their degree of degradation, using tracer technology, a digital analysis platform, and physical AI. Aida Shokai Co., Ltd. will provide materials and equipment to support data collection and technology demonstration in real-world settings, verifying the effectiveness of the research outcomes. Going forward, Hitachi will proceed with developing and verifying the accuracy of the quality evaluation AI from fiscal year 2026 through fiscal year 2027, and from fiscal year 2027 onward will work on developing the degradation diagnosis AI using accumulated data. Initially, the effort will focus on recycled materials derived from in-factory manufacturing processes, where quality variability is low, with future consideration given to expanding application to recycled materials derived from used plastics. Hitachi noted that the technology combining in-line measurement with AI is also expected to find applications in the development of new materials and in scaling up mass production. Circular Economy Hub Editorial Team

SME Media
Sep 24th, 2026
Hitachi Energy to build Mississippi transformer factory.

Hitachi Energy to build Mississippi transformer factory. $528-million project brings company's U.S. investments to $1.5 billion, company says. * michael mcconnell * sep 24, 2026 updated sep 24, 2026 * 1 min to read. Hitachi Energy says it will build a transformer manufacturing facility in Gallman, Miss., bringing more than 700 jobs to the region. The facility is Hitachi's largest single U.S. investment, officials said, and part of Hitachi's $1.5 billion in commitments to grow American domestic transformer manufacturing and strengthen the country's supply chain and power grid. The new plant will be located about 10 miles (10 kilometers) from the company's Crystal Springs, Miss., facility. Officials said the added capacity will help address rapidly growing U.S. electricity demand, driven by advanced manufacturing, industrial electrification, data centers and other energy-intensive industries, as well as the modernization and expansion of the nation's power grid. In a statement, Mississippi Gov. Tate Reeves said the state was honored to be picked by Hitachi for the project. "This is truly a massive win for Mississippi and the United States. Hitachi Energy could've made its largest investment in America anywhere in the country, but the company chose Mississippi," Reeves said. "Mississippi's momentum is growing stronger every day, and it is our people who are building the future of American energy infrastructure. This $528-million investment will create over 650 new jobs while expanding the domestic manufacturing capacity our country needs to meet growing demand. Mississippi is proud to play a leading role in powering America's future." U.S. Interior Secretary Doug Burgham issued a statement that these types of projects will help ensure America has a bright future. "This is exactly the kind of investment that advances American energy dominance and helps secure a stronger future for our country and all Americans," Burgum said. The Mississippi transformer project follows several Hitachi Energy manufacturing investments across the country. In June, the company broke ground on a $457 million expansion of a large power transformer factory in a new tab in South Boston, Va., which will create 825 new jobs. In August 2025, Hitachi Energy announced a $106 million expansion in Alamo, Tenn., that will increase production of critical transformer components and add more than 100 jobs. Hitachi also announced a $70 million expansion in Westmoreland County, Pa., facilities, which focus on the production of high-voltage equipment for the grid. Together, the projects are creating over 1,600 jobs, Hitachi said. "Demand for electricity is growing rapidly, and the grid must grow with it," Hitachi Energy CEO Andreas Schierenbeck said in a statement. "This investment in Mississippi, our largest ever in the U.S., reflects our long-term commitment to American manufacturing and building the grid infrastructure that will help power America's growth for decades to come."

Hitachi Rail
Sep 24th, 2026
Hitachi Rail and SMRT Trains achieve 14% traction energy savings on Singapore's North-South and East-West Lines.

Hitachi Rail and SMRT Trains achieve 14% traction energy savings on Singapore's North-South and East-West Lines. Berlin, 24 september 2026 - Hitachi Rail and SMRT Trains today announced the latest verified results of their joint Green Communications-Based Train Control (CBTC) Next Gen programme, confirming a 14% reduction in traction energy usage on Singapore's North-South and East-West Lines (NSEWL). The announcement was made following a joint panel session at InnoTrans 2026, marking the completion of Phase 2 of the multi-year collaboration to enhance sustainable urban transportation. A multi-year collaboration delivering measurable impact. The Green CBTC Next Gen programme was launched in 2023 to enhance the energy-saving capabilities of the SelTrac(TM) CBTC signaling system. Traction power accounts for approximately 60% of metro energy consumption, making the CBTC system one of the most effective ways to achieve emissions reduction. The CBTC programme was first deployed on the North-South Line in 2017 and the East-West Line in 2018. Green CBTC Next Gen uses advanced analytics in Hitachi Rail's SelTrac(TM) signaling platform to optimize train movements, automatically adjusting acceleration, braking and coasting profiles. The result is lower energy consumption without compromising operational performance, safety or passenger service. Phase 1, completed in 2024, achieved 8% reduction in traction energy usage for automatic trains. Phase 2, completed in 2025, achieved an additional 6% reduction in savings, tallying up to a total of 14% energy savings. With traction power accounting for 60% of total energy usage on SMRT's network, the continued optimization delivered by Green CBTC Next Gen supports SMRT's ambition to achieve net zero ambitions by 2050. Driving long-term sustainability and operational excellence. Green CBTC Next Gen is part of Hitachi Rail's broader roadmap to deliver signaling systems with progressively lower carbon footprints. The forecasted CO[2] emissions from the latest SelTrac(TM) CBTC configuration are 16.4% lower over a 30-year lifecycle compared to the 2018 iteration, based on Hitachi Rail's standard configuration model. SMRT and Hitachi Rail are also exploring new collaboration initiatives, including AI-enhanced Green CBTC Next Gen capabilities for the NSEWL, aimed at unlocking further efficiency gains and supporting Singapore's sustainability goals. By combining digital innovation with proven engineering, Hitachi Rail delivers pioneering solutions like Green CBTC Next Gen that help cities operate cleaner, more reliable and more resilient transport networks. Hitachi Rail's vision is to build a harmonized society where environmental responsibility, passenger well-being and economic growth reinforce one another. Alfredo Drago, General Manager, Hitachi Rail Singapore said: "Our partnership with SMRT is a powerful example of how collaboration can drive sustainable mobility. We are proud to contribute to the NSEWL's energy-efficiency journey with Green CBTC Next Gen, a technology that reflects Hitachi Rail's belief that true sustainability comes from systemic efficiency - reducing emissions, lowering lifecycle costs and improving performance at scale." Lam Sheau Kai, President, SMRT Trains said: "CBTC is an important part of the transformation of our North-South and East-West Lines, helping us to run trains more safely, reliably and efficiently. With the next-generation CBTC programme, we are taking this further by using operational data and smarter train-control algorithms to reduce energy use by double-digits. This is what practical innovation means at SMRT - applying technology to make every journey more reliable and sustainable." About Hitachi, Ltd. Through its Social Innovation Business (SIB) that brings together IT, OT(Operational Technology) and products, Hitachi aims to be a global leader in continuously transforming social infrastructure through digital, contributing to a harmonized society where the environment, wellbeing, and economic growth are in balance. Hitachi operates worldwide across four sectors - Digital Systems & Services, Energy, Mobility, and Connective Industries - as well as a Strategic SIB Business Unit focused on new growth areas. With Lumada at its core, Hitachi creates value by combining data, technology and domain knowledge to solve customer and social challenges. Revenues for FY2025 (ended March 31, 2026) totaled 10,586.7 billion yen, with 606 consolidated subsidiaries and approximately 290,000 employees worldwide. Visit Hitachi Rail Limited at www.hitachi.com. About Hitachi Rail Hitachi Rail is committed to driving the transition to sustainable mobility and has a clear focus on partnering with customers to rethink mobility. Its mission is to help every passenger, customer, and community enjoy the benefits of more connected, smooth, and sustainable transportation. With a turnover of more than €7 billion and 24,000 employees in more than 50 countries, Hitachi Rail is a reliable partner for the world's best transport companies. The company's presence is global, but the company is local, with success based on developing local talent and investing in people and communities. Its international expertise and experience covers every part of urban ecosystems, main lines and freight railways, from high-quality production and maintenance of rolling stock to digital signalling, payment systems and smart operations. Hitachi Rail, famous for Japan's iconic high-speed train, leverages the digital and artificial intelligence expertise of Hitachi Group companies to accelerate innovation and develop new technologies. About SMRT Trains Ltd. SMRT Trains Ltd. (SMRT Trains) is the first and largest train services provider in Singapore. As a subsidiary of SMRT Corporation Ltd, Hitachi Rail Limited manage and operate the North-South Line, East-West Line, the Circle Line, the Bukit Panjang Light Rail Transit system, and the new Thomson-East Coast Line. Hitachi Rail Limited has set its core values to be Respect, Integrity, Safety and Service, and Excellence. SMRT Trains is committed to provide safe, reliable and comfortable service for its commuters. Media contact. Luisa solazzi. Global Media Relations, Hitachi Rail

Yahoo Finance
Sep 24th, 2026
GE Vernova, Hitachi, and Samsung partner to deploy small modular reactors across Europe

Four major engineering firms have signed a memorandum of understanding to cooperate on building and deploying small modular reactors (SMRs) in Europe. GE Vernova, Hitachi, Samsung C&T, and Poland-based SGE will work together on market development and commercial opportunities for the BWRX-300, an SMR developed by GE Vernova and Hitachi subsidiaries. The agreement was signed during the Atlantic Council Nuclear Energy Policy Summit at the UN General Assembly in New York. SMRs are smaller-scale, plug-and-play nuclear generators that are cheaper and quicker to construct than traditional nuclear plants. They use low-enriched uranium that can be sourced entirely from western enrichment providers. The initiative has government backing from the US, Japan, and South Korea, supported by a trilateral agreement signed at the recent NATO summit.

Hitachi
Sep 22nd, 2026
Hitachi Rail launches 'Enhanced by HMAX', committing to embed technology in all new rolling stock from 2027

Hitachi Rail launches 'Enhanced by HMAX', committing to embed technology in all new rolling stock from 2027 Digital & AI, Mobility & Rail