Deal Desk Manager

About us

Our mission is to reinvent the way people learn, starting with language.

Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn’t been meaningfully improved in decades. Speak is building a human-level, AI-powered tutor in your pocket: a conversation-first experience that lets learners actually speak, get instant feedback, and progress through carefully designed lessons. The result is a complete path from beginner to confident speaker across multiple languages.

Speak first launched in South Korea in 2019, where Speak has now become the number one language learning app, and we now serve learners across many markets and 15+ languages. Speak is one of the world’s leading AI companies, with over $150m raised in venture investment from OpenAI, Accel, Founders Fund, Khosla Ventures, and more, with a distributed team across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana.

About This Role

Every month, more than a hundred B2B deals close across Speak's APAC business. There’s meaningful room to improve how we invoice, how we set deals, and how we proactively set what’s best for our customers and for our business. We're looking for a contract Deal Desk Manager based in Seoul to kick off these improvements: advising on deal structure while deals are still moving, and writing down the standard that keeps them clean.

You'll be the first deal desk working APAC hours. Part of the job is the daily work: advising deal owners, checking order forms and evidence, and reconciling Closed Won deals against contracts and provisioned seats. The bigger part is making that work shrink. Our deal structuring standard exists today in decided cases. You'll extract it into a written standard, draft the pricing bands and tier definitions for sign-off, and spec the CRM checks that enforce it. This is a 12-month, full-time contract role based in Seoul, reporting into the local APAC Finance Manager, with room to extend based on performance and business needs.

What you'll be doing

• Own deal structure advice before signature: term, billing shape, seat and enrollment basis, and what our paper and systems can actually carry

• Apply our deal tiers and billing standards before signature, keeping Tier 3 and 4 (SMB deals) on standard paper with only pre-approved redlines, routing exceptions early so deals still close, and surfacing Tier 1 and 2 (mid-market to enterprise) key terms to Rev Ops and Legal early

• Build our written deal structuring standard from existing precedent, and draft the discount bands, price bands and tier definitions for sign-off by the sales leader, Rev Ops and Legal

• Review deals and order forms before they move: required fields, approval routing, pricing inside the tier table, signature authority, and the evidence pack

• Reconcile every Closed Won deal against the contract, the evidence and the seats provisioned, and send mismatches back to the deal owner until they are fixed

• Track recurring errors to their root cause and fix them at the source, whether that means a clearer standard, a conversation with Sales, or a CRM check with Sales Ops, so the same correction is never needed twice

What we're looking for

• 4+ years in deal desk, deal operations, or pre-signature commercial review for B2B, advising sales teams on how to structure deals, not only checking them

• Track record enforcing a pricing, discount, or contract policy with sales reps, including holding the line on deals under close pressure, while knowing what can flex and what needs approval

• Precision reading a signed contract against a CRM record line by line: amount, TCV, line items, dates and billing fields

• Experience turning precedent or informal practice into a written standard, guideline, or approval matrix that stakeholders signed off on

• Business-level Korean, including reading contracts, price tables and business registration certificates in Korean

• Fluency in business English; communicating with the global team at Speak on a daily level should not be a blocker to get things done

While it's not required, it's an added plus if you also have:

• Hands-on experience with Salesforce or HubSpot quote-to-cash

• Experience writing CRM field and validation requirements for a systems team

• Exposure to multi-market APAC deals or Korean tax invoice mechanics

Why work at Speak

1. Join a fantastic, tight-knit team at the right time: we're growing very quickly, we've most recently raised our Series C from some of the top investors in the valley, and we've achieved product-market fit in our initial markets. You'd join at a magical time when a single person could significantly change the course of the company.

2. Do your life's work with people you’ll love working with: we care strongly about our craft and want every person at Speak to feel like they're growing every day. We believe in the idea that working with people you both enjoy and have respect for makes everything better. We hire thoughtfully and only work with people we admire deeply.

3. Global in nature: We're live in over 40 countries and launching in a number of new markets soon. We have dedicated offices in San Francisco, Ljubljana, Seoul, Tokyo, and Taipei, and you’ll have the opportunity to talk to users in each of these regions on a regular basis as well as travel.

4. Impact people's lives in a major way: Learning a language is one of the single most life-changing skills one can learn, and right now 99% of people never achieve their goal because the process is broken. We’re helping millions of people achieve their goals and improve their lives.

Speak does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.