Full-timeDubai - United Arab EmiratesNo salary listedIn-person
About the Job
Requirements
Operational knowledge of front desk operations.
Experience with luxury hotel environments.
Communication skills.
Basic knowledge of hotel operations and computer systems.
Knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
Knowledge of Opera.
Responsibilities
Check in arriving guests and check out departing guests according to Kempinski and Leading Quality Assurance standards.
Ensure Leading Quality Assurance results are above 85%.
Register guests upon check-in, assign rooms, accommodate special requests, and assist with registration cards when needed.
Use suggestive selling techniques to sell rooms and promote other hotel services.
Verify guests’ payment methods and follow credit-checking procedures, or refer cash payments to cashiers.
Process guest check-outs, inquire about last-minute charges, receive payments, settle guest accounts, and provide invoices.
Handle front-office cashier transactions, including posting charges and exchanging foreign currency, and balance the cash float at the end of the shift.
Answer guest requests and questions by telephone or in person, provide or receive information, take appropriate action, or refer matters to the relevant personnel. This may include issuing safe-deposit boxes, handling messages, and dealing with complaints.
Coordinate room-status updates with housekeeping, including late check-outs, early check-ins, and special requests.
Maintain knowledge of hotel products and services and daily and meeting activities.
Maintain a working knowledge of room reservation procedures.
Maintain a neat work area.
The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
Ensure that LQA results are above 85%.
Upon check-in, register guests and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
Upon departure of guests, process the guest check-out procedures. Inquire for last-minute charges. Receive payment from guests. Settle the guest account and give a copy of the invoice.
Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance their cash float.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and take appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with complaints.
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests.
Keep themselves informed of product and service knowledge as well as the hotel's daily and meeting activities.
Possess a working knowledge of the room reservation procedures.
Maintain the neatness of his/her working area.
Operational knowledge of front desk operations
Luxury Hotel Experiences
Communication skills
Brief knowledge of hotel operations and computer systems
Knowledge of Microsoft Office (Word, Excel, and PowerPoint)