Host Person - The Buffet

Job Description

As Host Person - The Buffet at Wynn Las Vegas, you will serve as the first and last impression of the restaurant, creating a warm, welcoming, and seamless arrival experience for every guest. This role requires exceptional hospitality, strong organizational skills, and the ability to manage guest flow efficiently in a fast-paced, high-volume luxury dining environment. Host Persons are responsible for maintaining reservation systems, coordinating seating arrangements, and ensuring each guest receives service consistent with Wynn's Forbes Five-Star standards.

Essential Duties and Responsibilities

• Deliver exceptional guest service consistent with Forbes Five-Star standards and Wynn Las Vegas service expectations.
• Welcome guests with a warm, professional, and engaging demeanor while creating a memorable first impression.
• Manage guest check-in procedures, waitlists, reservations, and seating assignments to maximize efficiency and guest satisfaction.
• Accurately utilize reservation and table management systems to monitor dining room capacity and guest flow.
• Coordinate with management and service staff to maintain optimal seating availability and minimize guest wait times.
• Provide guests with accurate information regarding restaurant offerings, operating hours, menu selections, and special events.
• Anticipate guest needs and professionally assist with special requests, accessibility accommodations, and service recovery opportunities.
• Answer telephone inquiries promptly and professionally while assisting with reservations and guest questions.
• Maintain awareness of dining room operations to support seamless communication between front-of-house and management teams.
• Handle guest concerns with professionalism, urgency, and discretion, escalating matters to management when appropriate.
• Maintain cleanliness, organization, and presentation standards of the host stand and reception area.
• Comply with all Wynn Las Vegas policies, procedures, and departmental standards.

Qualifications

• Minimum one year of experience in a host, guest services, concierge, or hospitality-related role preferred.
• Previous experience in a luxury hotel, resort, fine dining, or high-volume restaurant environment preferred.
• Strong interpersonal and communication skills with the ability to engage professionally with diverse guests and team members.
• Demonstrated commitment to delivering personalized, anticipatory service.
• Proficiency in utilizing reservation, point-of-sale, or table management systems preferred.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Ability to remain composed, professional, and solution-oriented during peak business periods.
• Must possess basic computer proficiency and keyboarding skills.
• Ability to work independently and collaboratively within a team environment.
• Fluency in English required; additional language skills are a plus.

Additional Requirements

• Must be at least 18 years of age.
• Must be able to obtain and maintain required work cards and licenses
• Must be available to work a flexible schedule, including days, evenings, weekends, holidays, and special events.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.