Associate Manager - Scripting

Job Description

About the team:

We have Scripting Team in India, based in Gurgaon. This hub is part of our global Operations team, reporting into Operations Director based in the UK office. This team will focus on programming of ad hoc, tracking and syndicated quantitative studies, ensuring that survey instruments are tailored for precision and compliance with industry standards. The team will script and maintain online questionnaires enabling seamless data capture from healthcare professionals, patients, and key stakeholders. By integrating complex logic, customized routing, and validation checks, the team will ensure high-quality, error-free data. Additionally, they will collaborate closely with the analytics and data management teams, facilitating the smooth flow of data for efficient analysis, reporting, and insights generation.

Your primary role: 

The Scripting Team lead role will report into The Scripting Senior Manager position. The role will involve help with setting up the scripting function, working with Research and Project Management stakeholders to define the best practice and establish processes for scripting and data processing within the business, as well as managing actual scripting. This will include:

• Initial set up of the scripting and data processing function, working with a variety of senior stakeholders to understand requirements and suggest improvements.
• Implementation of new processes and policies, including preparing “the best practice” manuals and guides for Research and Project Management staff globally.
• Supporting a transition from an outsourced model to a blended in-house approach.
• Line management of Scripting Executives, including training, mentoring and involvement in recruitment and selection.
• Scripting and programming medium complexity online surveys using the Confirmit platform, incorporating logic, custom routing, and question validation to ensure seamless user experience and data accuracy
• Conducting rigorous testing of surveys before launch, identifying and resolving any programming or logic errors to ensure data integrity and smooth respondent experience
• Cleansing and validating data in the relevant software (SPSS or similar) and process survey data for tabulation
• Managing workloads of the team and delivery across projects
• Liaising with internal clients, advising on best practice, and assisting with problem solving

About You…

Your skills and experience:

• More than 6 years of experience in a scripting role within a market research agency (ideally healthcare but can be other market research sectors)
• Proficiency in using Confirmit’s scripting platform, including authoring, logic implementation, and deployment
• Solid understanding of scripting languages such as JavaScript, HTML, and CSS for customizing survey functionality and layout
• Experience working with survey data formats (e.g., XML, CSV), as well as knowledge of relational databases and data structure management.
• Understanding of quantitative research methodologies, questionnaire structures, and healthcare market research best practices.
• Demonstrable experience of working with senior and junior team members
• Problem-solving skills (particularly relating to situations requiring analytical judgement and establishing best practice solutions)
• Excellent analytical and numerical skills
• Strong communication skills, particularly in the ability to explain technical points to non-technical people in an international environment

Ideal profile:

• You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
• You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
• You are a collaborative team player who works well with colleagues
• You communicate ideas and issues in an effective, straightforward fashion
• You are highly motivated and want to seize opportunities to develop new skills and progress your career

About Inizio Ignte: 

Inzio Ignite a trusted advisor for pharmaceutical and life science companies that turns science into strategy, supporting execution at every stage of the product and patient journey from early commercialization to launch and beyond. Offering market research and insights; strategy; people and transformation consulting; and commercial benchmarking delivered through sector specific connected solutions and intelligence, Inizio Advisory helps create long-term value for clients and their patients.