Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

We are looking for a NiCE IVR Developer with 3+ years of hands-on experience in developing, configuring, testing, and supporting IVR solutions.

Key Responsibilities
Design and develop IVR call flows using the NiCE/CXone platform.
Configure IVR menus, prompts, routing, transfers, authentication, and error handling.
Develop integrations with backend systems using REST APIs.
Troubleshoot IVR issues using logs, traces, and debugging tools.
Support SIT, UAT, production deployments, and production incidents.
Collaborate with Business, QA, and technical teams to deliver IVR enhancements.
Prepare and maintain technical documentation.

Required Skills
3+ years of NiCE IVR development experience.
Strong knowledge of NiCE/CXone and IVR call-flow development.
Experience with REST APIs, JSON/XML, SQL, and backend integrations.
Knowledge of DTMF, ASR, and TTS.
Strong debugging, troubleshooting, and production-support skills.
Good communication and stakeholder-management skills.

Good to Have: Experience with ACD/routing, CRM integrations, CI/CD, and cloud contact-center solutions.
15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.