Account Manager - Ad Pro

THE ROLE: Account Manager

LOCATION: LGM Buffalo | Buffalo, NY

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.

With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

ABOUT THE ROLE

The Account Manager will lead day-to-day operations for customer relationships with a focus on providing our customers/partners world-class service and strategic solutions resulting in increased customer retention and revenue.  The Account Manager oversees customer orders from start to finish to ensure completion, accuracy, and customer satisfaction. 

WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)

• Manage all aspects of current customer relationships
• Actively engage and plan with current customers, proactively, to achieve their goals
• Meet with current accounts, in person or virtual, on a regular basis (weekly, monthly, quarterly)
• Enhance current customer relationships with focus on new/improved branded merchandise solutions to meet their needs or goals for a project
• Lead all aspects of customer engagement: customer meetings, proposals, ideation for branded solutions, securing orders, entering orders, customer satisfaction and follow up after an order or project, etc.
• Use creative thinking and industry knowledge to curate the best solutions for a customer/partner and drive the best ROI for their business
• Responsibility and accountability for individual and department revenue growth targets and budget management
• Manage all customer/partner deliverables (solutions proposals, orders, achieving targeted in hands dates, etc.) to ensure quality standards and client expectations are met and we are compliant with all licensing guidelines (where applicable)
• Support corporate sales team for all aspects of current customer or new relationships
• Utilize CRM as a tool for customer management and revenue generation
• Work with other departments to ensure satisfactory fulfillment of all client deliverables/communication
• Strive to achieve company and department goals and objectives
• Develop strong, long-term relationships with both customers and co-workers

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

EDUCATION AND/OR EXPERIENCE   

• A bachelor’s degree
• A minimum of one year of experience in a similar position, or
• An equivalent combination of education and experience (preferably in customer service, marketing or sports management)
• Proficient in Microsoft Office products, invoicing systems, CRM

SKILLS AND ABILITIES

• Good interpersonal and customer service skills, well-developed verbal and written communication skills, and the ability to work with internal and external clients
• General business acumen with a focus on business strategy and branded solutions strategy
• Strong personal management, communication, time management and organizational skills; proven ability to multi-task and manage projects on strict deadlines
• Professional image and demeanor; strong ability to work well with co-workers and supervisors in team environment
• Possess high degree of discretion and professionalism
• Highly organized and able to manage multiple priorities and projects while working with many customers at the same time

WORK ENVIRONMENT & TRAVEL

• This is an onsite role based in Buffalo, NY

At Legends Global, our people power every success. You’ll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you’re driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you’ll thrive here.

COMPENSATION

Legends Global offers a competitive salary of up to $60,405 commensurate with experience, skills, and qualifications and a generous total rewards package, including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. 

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.