Senior Shift Supervisor - Lieutenant

Summary

We are seeking a highly capable Senior Shift Supervisor / Lieutenantto serve as a key member of our site leadership team. This role is responsible for overseeing security operations during assigned shifts, leading a team of supervisors and security officers, and ensuring contract performance requirements are consistently achieved. 

Reporting to the Site Supervisor/Captain, the Lieutenant serves as the second-in-command for site operations and acts on behalf of site leadership when required. This position exercises independent judgment in managing shift operations, directing supervisory staff, resolving personnel and operational issues, ensuring compliance with security protocols, and delivering exceptional service to the customer. 

Responsibilities

• Lead and manage shift operations to ensure contractual requirements, operational objectives, and customer expectations are met. 
• Serve as the senior on-duty leader for assigned shifts and assume Site Manager responsibilities in their absence. 
• Direct the activities of Shift Supervisors, Sergeants, and Security Officers to maintain operational effectiveness and workforce readiness. 
• Exercise independent judgment to resolve operational, staffing, and employee relations issues that arise during assigned shifts. 
• Monitor overall shift performance and implement corrective actions to address deficiencies and improve service delivery. 
• Ensure personnel understand and comply with post orders, standard operating procedures, customer policies, and security requirements. 
• Oversee shift staffing and workforce deployment to maintain uninterrupted operational coverage. 
• Assign work, establish priorities, and provide daily guidance to supervisory personnel and security officers. 
• Participate in employee performance evaluations and provide coaching, mentoring, and developmental feedback. 
• Recommend personnel actions, including hiring, promotions, disciplinary measures, performance improvement plans, and employee recognition. 
• Monitor employee attendance, scheduling trends, overtime utilization, and workforce effectiveness. 
• Foster a positive work environment focused on accountability, professionalism, and employee engagement. 
• Conduct operational inspections and quality assurance reviews to ensure compliance with contract requirements and organizational standards. 
• Review reports, logs, incident documentation, and operational records for accuracy, completeness, and compliance. 
• Evaluate site procedures and recommend improvements to leadership. 
• Ensure all security personnel maintain required certifications, qualifications, and training requirements. 
• Monitor adherence to safety standards and operational procedures. 
• Respond to emergencies, security incidents, workplace disruptions, and other situations requiring supervisory intervention. 
• Direct incident response efforts and ensure appropriate notifications are made to customer and company leadership. 
• Conduct preliminary investigations and gather facts related to operational incidents, accidents, complaints, and performance issues. 
• Develop recommendations and corrective actions based on incident findings. 
• Ensure major incidents are properly documented and reported in accordance with established procedures. 
• Other duties as assigned

Qualifications

Minimum Qualifications: 

• Associate's degree in Criminal Justice, Homeland Security, Business Administration, or Public Administration
• Minimum seven (7) years of progressively responsible experience in security operations, law enforcement, military operations, or protective services 
• Minimum two (2) years of supervisory or leadership experience, preferably overseeing supervisors or team leads. 
• Experience managing personnel, operational resources, scheduling, and workforce performance. 
• Graduate of a federal, state, local law enforcement academy or military/security training academy. 
• Must be at least 21 years of age.
• Successfully pass background and drug screening

Preferred Qualifications:

• Bachelor's degree in Criminal Justice, Security Management, Business Administration, or a related field. 
• Prior experience serving as a Lieutenant, Watch Commander, Shift Commander, or Operations Supervisor.
• Experience managing contract security operations within a federal, critical infrastructure, healthcare, or government environment. 
• Knowledge of physical security systems, access control technologies, and security operations centers.

Knowledge, Skills and Abilities:

• Demonstrated leadership ability with experience directing supervisors and frontline personnel. 
• Strong personnel management, coaching, and employee development skills. 
• Knowledge of security operations, incident management, emergency response, and physical security principles. 
• Ability to exercise independent judgment and make timely operational decisions in dynamic environments. 
• Strong analytical, critical thinking, and problem-solving abilities. 
• Excellent written, verbal, and interpersonal communication skills. 
• Ability to interpret and apply policies, procedures, and contractual requirements. 
• Experience managing multiple priorities and competing operational demands. 
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint. 
• Ability to prepare professional reports, incident documentation, and operational briefings. 
• Strong organizational skills and attention to detail.