Veterinary Technician Supervisor - Emergency and Critical Care
$27 - $34/hr+ $2/hour overnight differential + $1/hour swing shift differential
Mid
Austin, TX, USA
In Person
Medical, Clinical & VeterinaryVeterinary Professionals
About the job
Requirements
- A high school diploma or equivalent is required.
- At least three years of experience working as a veterinary technician is required.
- At least two years of leadership or supervisory experience, or demonstrated leadership responsibilities, is required.
- Candidates must be dependable, self-motivated, detail-oriented, and have strong organizational skills.
- Candidates must be able to prioritize and manage time effectively in a fast-paced environment.
- A patient-focused attitude, active listening, and problem-solving skills are required.
- Candidates must work quickly and efficiently without compromising accuracy or quality.
- Strong leadership, coaching, and interpersonal communication skills are required.
- Strong organizational and time-management abilities are required.
- Client service and conflict-resolution skills are required.
- Candidates must be able to prioritize multiple responsibilities in a fast-paced environment.
- Professionalism, sound judgment, discretion, and confidentiality are required.
- Proficiency in Microsoft Office and hospital management software is required.
- Candidates must adapt to changing priorities and operational demands.
- Fluent English speaking and reading skills are required.
Responsibilities
- Represent the emergency and critical care technical staff and ensure the practice creates a professional work environment that provides high-quality patient care.
- Maintain a professional demeanor and serve as a safe, confidential, and reliable resource to mediate and resolve workplace conflicts.
- Directly supervise emergency and critical care Patient Care Personnel, ensuring they fulfill designated duties and maintain exceptional interdepartmental, intradepartmental, and client communication.
- Provide technical support as needed and spend a moderate amount of time managing primary emergency and critical care cases.
- Interview, hire, train, review, and terminate Patient Care Personnel, veterinary assistants, and kennel attendants for the emergency and critical care practice; maintain published local advertisements for emergency and critical care Patient Care Personnel.
- Assist in creating, modifying, and maintaining effective training programs for technical staff, and implement new protocols and policies in collaboration with other supervisors and managers.
- Review technician training binders for progress and completion of technical duties, and assign new monthly goals to each employee.
- Develop veterinary Patient Care Personnel schedules to meet daily, weekly, emergency, and holiday hospital-support requirements; coordinate coverage for employees who call in sick or arrive late; and collaborate with the Specialty Supervisor or Manager to provide adequate hospital coverage.
- Delegate daily Patient Care Personnel responsibilities, including task lists on slow days, and review end-of-shift checklists to ensure cleaning duties are shared equally.
- Coordinate and lead monthly emergency and critical care Patient Care Personnel and veterinary assistant meetings.
- Meet frequently with shift leads to troubleshoot challenges and frustrations and provide feedback on leadership skills.
- Engage doctors frequently to obtain real-time feedback on departmental functionality, workflow, and potential concerns regarding emergency and critical care patient-care personnel.
- Maintain Patient Care Personnel schedule, paid-time-off, and vacation logs.
- Ensure Patient Care Personnel follow appropriate policies and procedures.
- Ensure standard operating procedures are generated, reviewed, and updated as needed, at least semiannually.
- Facilitate continuing education for Patient Care Personnel.
- Monitor Patient Care Personnel professional development and skill levels through initial 60-day and annual performance reviews.
- Ensure appropriate interdepartmental and intradepartmental communication.
- Contribute to the hospital cleaning schedule with other supervisors.
Desired Qualifications
- A Licensed Veterinary Technician credential is preferred.
- Experience in emergency or specialty veterinary medicine is preferred.
- Experience with employee scheduling, training, coaching, and performance management is preferred.
- Strong verbal and written communication and effective team collaboration are preferred.
- Fluency in additional languages is a plus.
About the company
Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Woburn, Massachusetts
Founded
2015
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Simplify's Take
What believers are saying
- VetRec reached 600 doctors and 900 staff by August 2026.
- Ethos opened 2026 ER Immerse recruiting across Texas, Florida, and California.
- Leslie Storms became president on December 1, 2025, restoring permanent leadership.
What critics are saying
- FTC order limits specialty acquisitions near rivals through 2032, capping roll-up growth.
- Leadership churn from Ryan Buck to Leslie Storms signals strategic instability in 2025.
- Sambolin litigation over hospital care keeps malpractice and reputational risk alive.
What makes Ethos Veterinary Health unique
- 140+ specialty and emergency hospitals give Ethos dense referral coverage.
- Ethos Discovery and clinical trials embed research into daily hospital operations.
- VetRec partnership adds enterprise AI recordkeeping across specialty and emergency workflows.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Health Savings Account/Flexible Spending Account
- Paid Vacation
- Paid Sick Leave
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Flexible Work Hours