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Ethos Veterinary Health

Specialty and emergency veterinary network

Veterinary Technician Supervisor - Emergency and Critical Care

Veterinary ProfessionalsConfirmed live in the last 24 hours
Full-timeAustin, TX, USA

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • At least three years of experience working as a veterinary technician is required.
  • At least two years of leadership or supervisory experience, or demonstrated leadership responsibilities, is required.
  • Strong organizational skills and attention to detail are required.
  • The ability to prioritize and manage time effectively in a fast-paced environment is required.
  • A patient-focused attitude, active listening, and problem-solving skills are required.
  • The ability to work quickly and efficiently without compromising accuracy or quality is required.
  • Leadership, coaching, and interpersonal communication skills are required.
  • Organizational and time-management abilities are required.
  • Client service and conflict-resolution skills are required.
  • The ability to prioritize multiple responsibilities in a fast-paced environment is required.
  • Professionalism, sound judgment, discretion, and confidentiality are required.
  • Proficiency in Microsoft Office and hospital management software is required.
  • Adaptability to changing priorities and operational demands is required.
  • Fluent spoken and reading English is required.

Responsibilities

  • Represent the emergency and critical care technical staff and help maintain a professional work environment focused on high-quality patient care.
  • Provide staff with a safe, confidential, and reliable point of contact for mediating and resolving conflicts.
  • Directly supervise emergency and critical care Patient Care Personnel (PCP), ensuring they fulfill their designated roles and communicate effectively within and across departments and with clients.
  • Provide technical support as needed and spend a moderate amount of time managing primary emergency and critical care cases.
  • Interview, hire, train, review, and terminate Patient Care Personnel, veterinary assistants, and kennel attendants for the emergency and critical care practice; maintain published local advertisements for emergency and critical care PCP.
  • Assist in creating, modifying, and maintaining training programs for technical staff, and implement protocols and policies in collaboration with other supervisors and managers.
  • Review technician training binders for progress and completion of technical duties, and review and assign monthly goals to employees.
  • Develop veterinary PCP work schedules to meet daily, weekly, emergency, and holiday hospital coverage needs; coordinate coverage for employees who call in sick or arrive late; collaborate with the Specialty Supervisor or Manager to ensure adequate coverage.
  • Delegate daily PCP responsibilities, including task lists during slower days, and review end-of-shift checklists to ensure cleaning duties are shared equally.
  • Coordinate and lead monthly emergency and critical care PCP and veterinary assistant meetings.
  • Meet with shift leads to troubleshoot challenges and frustrations and provide feedback on leadership skills.
  • Engage doctors to obtain real-time feedback on departmental function, workflow, and potential concerns regarding emergency and critical care patient care personnel.
  • Maintain records of Patient Care Personnel schedules, paid time off, and vacation days.
  • Ensure Patient Care Personnel follow appropriate policies and procedures.
  • Ensure standard operating procedures are generated, reviewed, and updated as needed, at least semiannually.
  • Facilitate continuing education for Patient Care Personnel.
  • Monitor personnel professional development and skill levels through initial 60-day and annual performance reviews.
  • Ensure appropriate communication within and between departments.
  • Contribute to the hospital cleaning schedule with other supervisors.

Desired Qualifications

  • A Licensed Veterinary Technician credential is preferred.
  • Experience in emergency or specialty veterinary medicine is preferred.
  • Experience with employee scheduling, training, coaching, and performance management is preferred.
  • Strong verbal and written communication and the ability to collaborate effectively in a team setting are preferred.
  • Fluency in additional languages is a plus.

About the Company

Ethos Veterinary Health

Specialty and emergency veterinary network

Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Woburn, MA
Founded
2015

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