Account Team Unit Lead

As a People Manager leading team of Account Executive and Account Technology Strategist for Enterprise, you will develops and maintains a strong understanding of customers' industries and business priorities, discusses customer needs and solutions based on customer insights, leads digital transformation efforts across accounts to drive business outcomes and create business value for customers, ensures line-of-business wins are captured. 

 

People Management

· Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

· Model - Live our culture; Embody our values; Practice our leadership principles.

· Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

· Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Growth and Transformational Leadership

· Leverages internal resources and uses a data-driven approach to identify key growth levers. Identifies opportunities to accelerate growth, mobilizes the organization and partner ecosystem, and drives strong growth execution leveraging Microsoft's go-to-market (GTM) resources. Creates a culture that accelerates growth, drives customer success, and enables business transformation. Understands market and industry trends and provides insights to customers, partners, and organization to help enable growth drivers. Ensures growth beyond short-term revenue, focusing on fundamentals for future growth such as recruiting developers and applications, new customer acquisition, partner recruiting, country and area plans, education, and skilling or certifications. Engages with government officials and key policy influencers to build a supportive environment for growth and transformation.

Customer Value Creation

· Connects Microsoft priorities and strategies to customer priorities. Builds on their network and industry experience to connect customers with ideas, people, and resources to support new customer opportunities. Demonstrates knowledge across the industry and takes relevant use cases to customers to drive outcomes, bridge knowledge gaps, and promote experience and value with Microsoft solutions with other customers. Creates constructive engagements with customers to challenge thinking and develop deeper customer engagement. Assists team on business and market knowledge and on ways to collaborate internally to position Microsoft products, solutions, and services against competitors.

Delivering Business Results

· Drives resource optimization of key investments with rigor in partnership with CFO to deliver right resources at the right time with right ROI. Collaborates with internal teams (e.g., Finance, Marketing, Engineering, Field Sales). Manages and cultivates relationships with senior internal leaders (e.g., Directors, General Manager level, and higher). Acts as an advisor to senior leadership as a domain expert within the team and greater Microsoft, leveraging experience, organizational context, and market awareness to inform strategic business decisions. Drives and maintains a strong culture of compliance that exemplifies commitment to doing business with integrity and transparency in a way that develops trust with our customers, partners, and suppliers. Remains accountable for successful cross-organization execution for plans. Drives the actual plan, lands overall strategy, drives alignment to that strategy, and helps execute the plan. Holds team and self-accountable to deliver core business measurements including pipeline, forecast, revenue, scorecard, profit and loss, and blueprint. Executes balanced area growth plans across segments and channels, ensuring quarterly and annual accountability for growth and business results.

Business and Sales Operations Leadership

· Grows Business and Sales Operations capability to deliver true insights for leaders, managers, and sellers. Monitors and communicates business and sales growth opportunities throughout the planning process, and provides detailed recommendations for improvement to key senior stakeholders.