Director of Sales

About Zero Homes

Our mission is to rebuild American communities through healthy, affordable homes.

At Zero Homes, we operate on a simple premise: when you make contractors successful, homeowners win. The current home services industry is fragmented, complex, and opaque, which is frustrating for homeowners and exhausting for contractors. We are changing this by building a home upgrade marketplace that enables a simple, central, transparent process for homeowners and contractors to complete projects.

Through our platform we handle design, quoting, procurement, and customer service, allowing our contractor network to focus on what they do best and make them money: delivering projects. For homeowners, this delivers a predictable, high-quality, and transparent experience—transforming home upgrades from a source of anxiety into a seamless experience.Our vision is to create a world where homeowners and contractors in all 50 states can leverage our platform to execute thousands of projects every week within the next 36 months.

We work by a clear set of values:

• Be a "can kid," not a "can’t kid": We own our outcomes and go to extraordinary lengths to solve problems.

• Go fast, be clear: Speed is our advantage, and we sweat the details to deliver an extraordinary customer experience.

• Customer & Contractor Obsessed: We have a deep, personal understanding of the work to be done. We stay curious about our contractors' craft and the stories of our homeowners.

• Win, as a team: We are building an iconic business that will reinvent the industry, and will do so together.

If you are ready to build a world-class consumer experience that genuinely rebuilds American communities, come build with us.

About the Role & Your Impact

We are hiring a sales leader with extensive experience building sales teams, packaging offerings, and using digital experiences to deliver an unparalleled purchasing experience. In this role you will lead our homeowner sales team and be responsible for building and leading a team of home advisors responsible for delivering an outstanding homeowner experience. You'll leverage our novel digital design and sales platform to deliver a compelling process to maximize customer outcomes, sales velocity, and ultimately, ambitious sales targets.

Your team will be the central customer touchpoint during the digital (remote) consultative sales process, using our software to create customized system designs and quotes, and guide homeowners through upgrades that match their needs. You’ll also get out in the field with the contractors and installers who deliver the work, so what your team sells matches what gets built. Your subject matter expertise will improve the comfort, efficiency, and carbon footprint of homes, all while ensuring the homeowner's experience is exceptional.

Zero Homes is growing quickly. Priorities shift, the pace is high, and the schedule follows the work. If you like building while things are moving, you’ll like it here

What You’ll Do

Lead the sales team

• Coach, motivate, and performance manage home advisers and customer care team members, and adjust your approach as the business changes

• Hire, develop, and retain advisers as the team grows

• Continuously raise the bar through coaching on real deals

Craft our sales playbook

• Develop, implement, and iterate the sales playbook

• Define how the team uses the Zero Homes product at each stage of a sale

• Bring what you learn from homeowners back to product and operations

• Spend time in the field with installers and customers, so the playbook reflects what happens after the sale

Deliver Revenue

• Own and execute our bookings target while driving healthy margins

• Provide oversight of pipeline and proposals, and step into deals that need senior attention

• Continuously optimize our offering to deliver more value to homeowners

What You Bring

• 8+ years of progressive experience, including time leading a sales team

• Clear, proactive and strategic communication skills

• Experience coaching, motivated, and performance managed a team

• Experience selling solutions and services, not just products

• A deep detail-oriented focus on our projects, the process, and the people

• Experience delivering high-trust experiences with customers over phone and video

• You are agile and comfortable shaping a process that is still taking form, you don’t need a finished playbook

• Comfort with a fast operating cadence and an unstructured schedule

• Experience in the built environment, home services, or services more broadly is a plus

Benefits & Perks

• Equity: every Zero Homes employee gets a stake in the company

• Medical, dental, and vision: we cover 100% of your premium on our base medical plan and on vision, plus most of your dental premium. Coverage starts the first of the month after you join

• 401(k) with Roth and traditional options

• 4 weeks PTO, paid company holidays, and unlimited sick leave

• Paid parental leave: up to 12 weeks for primary caregivers, 6 for secondary (after 9 months with us)

• $500 workstation stipend

Equal Opportunity Employer

Zero Homes is an equal opportunity employer committed to building an inclusive, accessible, and diverse workplace. We provide equal employment opportunities to all applicants and employees and do not discriminate or tolerate harassment based on race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

We encourage people of all backgrounds, experiences, and perspectives to apply. If you require a reasonable accommodation or assistance during the application or interview process, please let us know.